At a Glance
- Tasks: Provide 1st line IT support and build new hardware for starters.
- Company: Leading provider of HVAC services with a trusted reputation.
- Benefits: Competitive salary, private medical insurance, and excellent pension scheme.
- Other info: 90% of apprentices secure permanent roles after completion.
- Why this job: Gain hands-on experience in IT while earning and learning.
- Qualifications: 3 GCSEs at grades 4+ and customer service skills.
The predicted salary is between 18000 - 25000 € per year.
About Space Engineering Services
Space Engineering Services is the UK's leading provider of refrigeration, heating, ventilation and air conditioning services. We are an established name with a trusted reputation for delivering outstanding service and support amongst many of the country's largest organisations across the retail, commercial, industrial, food service, and public sectors.
The purpose of the role is to:
- Provide 1st line technical IT support to our end users
- Build new IT hardware for new starters
- Manage the return of IT equipment for leavers
- Induct new starters into the business regarding their IT equipment/security awareness
- Develop a wide range of technical skills as you troubleshoot different aspects of our IT infrastructure
What you'll be doing:
- Day to day support for 400+ desk-based and remote users
- Ensuring that all communications to the IT helpdesk, phone calls, and emails are answered promptly and in a professional and courteous manner
- Responding to requests for support by identifying, logging and categorizing incidents
- Resolve issues at first contact using standard operating procedures and knowledge base
- Troubleshooting and resolving basic technical issues
- Ensuring users are provided with regular updates, and progression is made in line with service level agreements
- Ensuring that all actions and diagnostics performed are recorded accurately in the helpdesk management tool
- Building, installation and configuration of computer / mobile hardware and software
- Active Directory administration (passwords, users, groups, permissions)
- Office 365 administration (passwords, users, groups, permissions)
We’d love to meet someone with:
- Customer service skills, verbal / written communication, and telephone manner
- Logical problem solver skills and the ability to work independently or as part of a team
- Some experience working on an IT help desk
- Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows
- Laptop / PC diagnostics, upgrade, and repair experience
- Android Mobile device support experience
- A values driven approach - it's not just what we do, but how we do it that's important at Space
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications
Working hours: 37.5 hours a week
Benefits:
- Competitive salary that is equal or above industry average in area
- Private medical insurance
- Income protection insurance (2 years)
- Life cover of 2 x salary
- Health cash plan
- Employee assistance programme
- Discount scheme including gyms
- Introducers bonus scheme
- Excellent pension scheme
- Company sick pay scheme
- Visit our manufacturing facility to see first hand new technologies
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Apprentice in Somerset employer: QA
At Space Engineering Services, we pride ourselves on being a supportive and dynamic employer, offering our IT Apprentices the chance to develop essential technical skills in a collaborative environment. With a competitive salary, comprehensive benefits including private medical insurance and an excellent pension scheme, and a commitment to employee growth, we ensure that our team members are well-equipped for a successful career in IT. Join us in a workplace that values innovation and teamwork, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land IT Apprentice in Somerset
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows, Office 365, and basic troubleshooting. The more confident you are with these tools, the better you'll impress during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with users daily, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current IT apprentices or professionals on LinkedIn. They can offer insights into the role and might even give you a heads-up about job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining Space Engineering Services and ready to kickstart your IT career!
We think you need these skills to ace IT Apprentice in Somerset
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for IT shine through! We want to see that you're excited about the role and eager to learn. A bit of personality can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight any relevant experience or skills you have that match what we're looking for, especially in customer service and technical support.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues and solutions. Familiarise yourself with troubleshooting techniques for hardware and software, especially around Windows and Office 365, as these will likely come up during the interview.
✨Show Off Your Customer Service Skills
Since this role involves providing support to users, be ready to demonstrate your customer service skills. Think of examples where you've helped someone solve a problem or provided excellent service, and be prepared to discuss them.
✨Practice Your Communication
Effective communication is key in IT support. Practice explaining technical concepts in simple terms, as you may need to do this with users who aren't tech-savvy. Clear and concise communication can set you apart from other candidates.
✨Demonstrate Your Problem-Solving Skills
Prepare to tackle some hypothetical scenarios during the interview. Think through how you would approach troubleshooting a technical issue, and be ready to explain your thought process. Employers love logical problem solvers!
