QA in the United Kingdom is seeking a motivated IT Service Desk analyst to provide 1st line support to internal and external customers. You will respond to incidents via phone, chat, email or end-user portal and take responsibility for faults while keeping customers informed of progress.
Tasks include following ITIL practices, escalating where needed, and maintaining high ticket quality and SLA adherence as part of a collaborative team focused on learning and service excellence.
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IT Service Desk Agent – 1st Line Support & Customer Focus in Slough employer: QA
Immersive IT is an exceptional employer that fosters a supportive and innovative work culture, perfect for aspiring Network Engineers. Located in Essex, the company offers competitive salaries, ongoing training, and professional development opportunities, ensuring employees can grow their skills while working on diverse projects. With a strong focus on customer service and teamwork, you'll find a rewarding environment where your contributions are valued and your career can flourish.
