At a Glance
- Tasks: Support clients with IT onboarding and provide top-notch technical assistance.
- Company: Wayv Talk, a fast-growing telecommunications provider in the UK.
- Benefits: Private healthcare, gym membership, extra holidays, and team outings.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Join a dynamic team and kickstart your career in IT support.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 18000 - 25000 £ per year.
Wayv Talk and Broadband for Business is a fast-growing telecommunications provider delivering broadband, voice, mobile, I.T and connectivity solutions to SMEs throughout the UK.
Based in our Sheffield office, we are looking for a highly capable IT Onboarding Specialist to join our team. This is a key role providing exceptional technical support to our clients and acting as a technical lead when onboarding new IT customers. You’ll bring strong hands-on experience across Microsoft cloud technologies and core infrastructure, combined with a customer-first mindset. You will take ownership of technical issues from initial diagnosis through to resolution, contribute to continuous service improvements, and support the wider team through knowledge sharing.
Responsibilities:
- Assist clients with the onboarding, configuration and setup of IT solutions and software.
- Provide technical support for IT and some telecommunications services, resolving issues promptly and thoroughly.
- Diagnose and troubleshoot issues across Microsoft 365, Windows Server, Azure, networking, endpoints and associated IT systems.
- Monitor and maintain the performance of customers systems and services.
- Perform regular health checks, patching reviews, and service audits to proactively identify risks and improvement opportunities.
- Keep abreast of new technologies and industry best practices to recommend improvements.
- Maintain detailed records of customer interactions, issues, and resolutions using our case system and database.
- Liaise with third-party vendors and suppliers where required, managing cases end-to-end to resolution.
Position Requirements:
- Proven experience in onboarding customers (MSP or multi-customer environment preferred).
- Strong technical capability supporting cloud-first environments, including Microsoft 365 and Azure.
- Experience with network diagnostics, network analytics tools, and troubleshooting techniques.
- Excellent analytical, problem-solving and decision-making skills with strong attention to detail.
- Strong communication skills and the ability to provide clear instructions to non-technical users.
- Ability to work independently and manage multiple tasks simultaneously.
- Commitment to providing high-quality customer service.
Preferred Skills:
- Knowledge of Backup & Disaster Recovery.
- Familiarity with cloud-based VoIP services and infrastructure.
- Experience in managing and supporting remote users and office networks.
- Knowledge of cybersecurity best practices and protocols as well as understanding of Anti virus products.
- Ability to conduct training sessions for users on new systems and features.
- Experience with ticketing systems and ITIL frameworks.
- Proactive approach to identifying and resolving potential issues before they impact customers.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 35 hours per week, 9am – 5pm, Monday to Friday.
Benefits:
- Private healthcare plan.
- Gym membership allowance.
- Extra holidays for birthdays and Christmas.
- Staff team-building trips and outings.
- Ongoing training and professional development.
- Friendly and collaborative work environment.
- Opportunities for career progression.
If you’re ready to join a company that values innovation, teamwork, and excellence, we want to hear from you!
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Apprentice in Sheffield employer: QA
Wayv Talk and Broadband for Business is an exceptional employer, offering a dynamic work environment in Sheffield where innovation and teamwork thrive. With a strong commitment to employee growth, we provide ongoing training, private healthcare, and opportunities for career progression, ensuring that our IT Support Apprentices are well-equipped to succeed in their roles while enjoying a collaborative and supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Sheffield
✨Tip Number 1
Get to know the company inside out! Research Wayv Talk and Broadband for Business, their services, and their culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves supporting Microsoft cloud technologies, brush up on your knowledge of Microsoft 365 and Azure. You could even set up a mock onboarding process to demonstrate your hands-on experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at Wayv.
We think you need these skills to ace IT Support Apprentice in Sheffield
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology in your application! Share any relevant experiences or projects that highlight your interest in IT support and cloud technologies. This will help us understand why you're the perfect fit for our team.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your skills in Microsoft 365, Azure, and customer service. We want to see how your background aligns with what we're looking for!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QA
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Azure, and networking basics. Be ready to discuss how you've used these technologies in the past, as well as any troubleshooting experiences. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Customer Service Mindset
Since this role is all about providing exceptional support, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your problem-solving skills and your ability to communicate technical information clearly to non-technical users.
✨Demonstrate Proactivity
Be prepared to talk about times when you identified potential issues before they became problems. Discuss any experience you have with monitoring systems or conducting health checks, as this proactive approach is key in IT support roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
