At a Glance
- Tasks: Support over 3,500 users and enhance customer experience through strong relationships.
- Company: Join a friendly software company in Sheffield with a close-knit team culture.
- Benefits: Competitive salary, 20 days holiday, healthcare benefits, and discounted gym membership.
- Other info: 90% of apprentices secure permanent roles; enjoy regular social events and a supportive culture.
- Why this job: Make a real impact in customer success while growing your skills in a dynamic environment.
- Qualifications: GCSE Maths and English at grades 3+ (D or above) or equivalent experience.
The predicted salary is between 27100 - 27100 £ per year.
We are looking for a dynamic Customer Support Technician Apprentice to join our close-knit, friendly team! Agency Pilot CRM are a software company based in Chapeltown, Sheffield. Our feature product is a comprehensive client relationship management (CRM) system used predominantly by commercial property professionals. This is a fantastic opportunity for someone who excels at building strong relationships, understanding customer needs, and providing outstanding service, while making a direct contribution to APCRM’s mission.
Customer support: Our support desk provides real-time help to over 3,500 users. A whole-team approach to product development makes this a stimulating and dynamic team to be a part of, offering plenty of opportunities to grow, learn, and develop.
Customer success: Customer success is a key part of our business, maintaining strong relationships with customers and retaining loyalty by suggesting fresh new ways to keep users engaged with Agency Pilot CRM.
- A personable and professional telephone manner.
- Team player, communication with the team, knowledge-sharing, and working fluidly as a team component to enhance the overall customer experience.
GCSE Maths and English (or equivalents) at grades 3+ (D or above). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. For more information please visit the UK ENIC website.
Working hours: 35 hours per week, Monday to Friday, 9am – 5pm.
A friendly, welcoming and supportive culture - we are a close-knit team with regular social events.
- Competitive salary.
- 20 days holiday plus bank holidays.
- Financed charity events.
- Access to healthcare benefits including dental and eye care.
- Discounted gym membership.
- Access to financial planning services.
- Employer contribution pension scheme.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
If you are interested in this vacancy please apply below as soon as possible.
Graduate Customer Support analyst in Sheffield employer: QA
Agency Pilot CRM is an excellent employer, offering a supportive and friendly work culture in Chapeltown, Sheffield. With a focus on employee growth and development, our team enjoys competitive salaries, generous holiday allowances, and access to healthcare benefits, all while contributing to a dynamic environment that values customer success and teamwork. Join us to build meaningful relationships and make a direct impact in a thriving software company dedicated to your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support analyst in Sheffield
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like QA.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like QA. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Graduate Customer Support analyst in Sheffield
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at QA.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join QA and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at QA
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by QA. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at QA will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
