At a Glance
- Tasks: Provide 1st line IT support and assist with technical issues in a dynamic environment.
- Company: Join Star Refrigeration, the UK's largest independent industrial refrigeration engineering company.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a generous pension scheme.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your IT career with hands-on experience and professional development opportunities.
- Qualifications: No prior experience needed; just bring your passion for tech and problem-solving skills.
The predicted salary is between 18564 - 18564 £ per year.
About Star Refrigeration
Star Refrigeration is the UK's largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 450 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.
About the role
We are currently recruiting for an IT Support Engineer to join their growing team. Working in a fast‑paced environment the successful candidate will provide excellent technical support to all colleagues across the business. The role will be based at their head office in Thornliebank, Glasgow. The successful candidate will report to the IT Infrastructure Lead and be responsible for supporting first line technical issues and identifying areas for continuous improvement. Alongside this, you'll be working with QA to complete your apprenticeship in Digital Technologies - IT Support SCQF 8.
Responsibilities
- 1st line IT support relating to technical issues involving Microsoft's core business applications and operating systems
- Installation work including PC, printers, switches and software deployments
- Respond to and triage incoming calls and emails
- Clear documentation in the helpdesk system of all tasks carried out
- Communication with users as required, keeping them informed of ticket progress and notifying them of impending changes or agreed outages
- Work closely with other team members to ensure effective communication
- Escalate helpdesk cases that require engineer level support
- Understand and adhere to service processes
Who we're looking for
We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders. The successful candidate will have excellent interpersonal and communication skills, excellent technical knowledge, a proactive hands‑on approach to problem solving, plus the ability to prioritise and work well under pressure. Experience of working within a similar environment would be beneficial however, training will be provided.
If you're passionate about tech, ready to take the next step of your IT career and join a company dedicated to developing you professionally then this could be the one for you, apply below!
Salary: £18,564 per annum
Working hours: 39 hours per week, Monday to Thursday 8.30am to 5pm and Friday 8:30am - 4pm
Benefits
- Annual leave: 35 days inclusive of bank holidays
- Pension: 8% non‑contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC's
- Twice yearly salary reviews with reference to RPI
- Professional development: biannual reviews on development to encourage career growth
- Private medical insurance available after 6 months of employment with additional family option
- Permanent health insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
- Life assurance: 6 × annual salary
- Employee assistance programme: 24/7 phoneline offering practical support and access to counsellors
- Star share ownership plan: option to become a company shareholder through pre‑tax saving scheme
- Cycle to work and electric vehicle leasing salary sacrifice schemes
- Annual company profitability bonus
- Employee milestone awards, including increased holiday entitlement
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Engineer Apprentice. Job in Glasgow Education & Training Jobs in Scotland employer: QA
Star Refrigeration is an exceptional employer, recognised as an Investors in People Platinum accredited company, dedicated to fostering employee growth and development. With a supportive work culture that prioritises career advancement, employees enjoy generous benefits including 35 days of annual leave, a non-contributory pension scheme, and opportunities for professional development. Located in Thornliebank, Glasgow, the company offers a dynamic environment where IT Support Engineer Apprentices can thrive and build a rewarding career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer Apprentice. Job in Glasgow Education & Training Jobs in Scotland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QA!
✨Direct Apply to QA
Let's not forget to apply directly through the QA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer Apprentice. Job in Glasgow Education & Training Jobs in Scotland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
