At a Glance
- Tasks: Support digital tech tasks and learn AI tools to enhance business operations.
- Company: Join QANW, a dynamic insurance group focused on innovation and service excellence.
- Benefits: Enjoy a competitive salary, gym pass, 27 days off, and unique wellness days.
- Other info: 90% of apprentices secure permanent roles; excellent growth opportunities await!
- Why this job: Kickstart your career with hands-on experience and a nationally recognised qualification.
- Qualifications: Enthusiasm, good communication skills, and a willingness to learn are key.
The predicted salary is between 18000 - 20000 £ per year.
About QANW: The QANW group provides insurance products primarily to the building and remedial treatment industries. The group has developed through vertical integration over a period of 20 years starting from an insurance administration company and developing into a small conglomerate of specialist companies. The company is committed to providing the highest standard of service, products, and experiences for all.
An exciting opportunity has opened with QANW, who are looking to bring in fresh young talent into their company. If you are an enthusiastic and driven young individual, then this could be the job for you!
About the role: You will be completing a range of digital tech and support tasks daily along with using internal bespoke software and Microsoft packages to deal with contractors and clients. You will be working towards a Digital Applications Support SCQF6 Apprenticeship with QA – the programme is focused on AI and digital systems.
Responsibilities:
- Train to become a super user of business systems including Core and the new Route platform (launching September), alongside Microsoft 365 and Microsoft Copilot, to manage customer records, process documentation and support day-to-day business operations.
- Use AI-powered tools such as Microsoft Copilot to assist with document creation, data analysis, workflow efficiency and administrative automation tasks.
- Generate reports, update spreadsheets and support management information processes using systems such as Excel, Sage and internal business platforms.
- Assist with testing, implementing and adapting to new digital systems and processes as part of the company’s transition from Core to the new Route platform.
- Continuously develop digital, AI and business administration skills through the QA Digital Applications & AI apprenticeship programme while supporting process improvement initiatives across the business.
- Handle customer and contractor enquiries via telephone, email and digital communication systems, ensuring a professional and efficient service is delivered at all times.
- Support digital administration processes including policy processing, document management, reporting, data entry and maintaining accurate electronic records in line with GDPR and compliance standards.
- Provide operational and office support including co-ordinating suppliers, managing stock/orders, supporting meetings/events and maintaining shared business facilities.
What we are looking for:
- Hard working individual who can work well in a team and on their own.
- Someone who can show initiative.
- Reliable and determined.
- Good communication skills.
- Excellent customer service skills.
- Excellent time management skills.
- Capable of learning the main products available to our members.
Salary: £18,000 - £20,000 per annum.
Working hours: 35 hours per week, Monday to Friday, 9am to 5pm.
Benefits:
- Gym pass.
- Financial coaching.
- 27 days off plus birthdays off and a duvet day for wellness.
- Moving house day.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Digital & AI Apprentice in Scotland employer: QA
QANW is an excellent employer for aspiring digital and AI professionals, offering a supportive work culture that prioritises employee growth and development. With a commitment to high standards of service, the company provides a comprehensive apprenticeship programme that not only equips you with essential skills in digital applications and AI but also offers unique benefits such as a gym pass, financial coaching, and generous leave policies. Located in a dynamic industry, QANW fosters an environment where young talent can thrive and secure meaningful employment opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Digital & AI Apprentice in Scotland
✨Tip Number 1
Get to know the company inside out! Research QANW and their services, especially how they use digital tech and AI. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and contractors, being able to express yourself clearly is key. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your initiative! Think of examples from your past where you've taken charge or solved problems. This will demonstrate your reliability and determination, which are traits QANW values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at QANW.
We think you need these skills to ace Digital & AI Apprentice in Scotland
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for digital tech and AI shine through! We want to see that you're excited about the opportunity to learn and grow with us at QANW.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific tools or software you’ve used that relate to the responsibilities listed in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting apprenticeship opportunity.
How to prepare for a job interview at QA
✨Know Your Stuff
Before the interview, make sure you understand the basics of digital applications and AI tools like Microsoft Copilot. Familiarise yourself with QANW's services and how they integrate technology into their operations. This will show your enthusiasm and readiness to contribute.
✨Show Off Your Skills
Prepare to discuss any relevant experience you have with digital systems or customer service. Think of examples where you've used tech to solve problems or improve processes. This will help demonstrate your initiative and capability to learn quickly.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to teamwork, communication, and time management. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
At the end of the interview, be ready to ask insightful questions about the apprenticeship programme and the transition to the new Route platform. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
