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- Tasks: Be the first point of contact for IT support and manage your own tickets.
- Company: Join a multi-award-winning tech company with a focus on customer service.
- Benefits: Enjoy an onsite gym, free refreshments, social events, and flexible working.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your IT career while earning and learning in a supportive environment.
- Qualifications: Basic networking knowledge and good communication skills are essential.
The predicted salary is between 18000 - 25000 £ per year.
About IT Desk: IT Desk is a multi-award-winning business and has been established since 2006, supporting businesses throughout South Yorkshire and beyond. Our role is to keep our client’s IT infrastructure operation and secure at all times. We are committed to delivering excellence in customer service to our customers.
About the role: We are looking for new talent to join our ever-growing team! You will be the first point of contact for all support tickets logged. You will be able to work well within a team and be able to work on your own and you will be confident in communicating via the phone, chat, or email.
Responsibilities:
- Manage your own diary
- Manage tickets assigned to you
- Report to the Team Leader
- Monitor own SLA
- Liaise with customers
- Take inbound calls for support
- Assign tickets raised for support via email
- Log tickets onto the helpdesk system and take detailed notes in relation to a fault
- Provide assistance with other engineers
- Attend any training necessary
- Meet KPI’s
- Windows desktop repair and configuration
What we are looking for:
- Basic TCP/IP knowledge and an understanding of networking
- Hardware skills – able to rebuild desktops/laptops and reinstall operating systems
- Able to diagnose and troubleshoot problems
- Experience with using Microsoft 365 is preferable
- Good time management skills
- Self-organization and the ability to be self-motivated in ticket management
- An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
- Excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally
- Good IT skills, including the use of spreadsheets
- A professional manner and presentable appearance for meeting customers/clients
- Initiative and good decision-making skills with the ability to work to deadlines
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm
Benefits:
- Onsite gym
- Free tea and coffee
- Company social events throughout the year (From meals out, to escape rooms and off road driving to name a few!)
- Daily breakfast options
- Weekly lunch bought with the Team Pleo Card
- Vitality health care
- Flexible working
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we are a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Networking Apprentice in Rotherham employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Networking Apprentice in Rotherham
✨Tip Number 1
Get your networking game on! Attend local tech meetups or online webinars to connect with industry professionals. You never know who might have a lead on an apprenticeship or job opportunity!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for support tickets, being confident and clear in your phone and email interactions is key. Role-play with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Prepare some examples of how you've diagnosed and fixed issues in the past. This will help you stand out during interviews and show that you're ready to tackle challenges head-on.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Networking Apprentice in Rotherham
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any personal projects or experiences that showcase your interest in IT and networking. This will help us understand why you're excited about this apprenticeship.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the role. Highlight relevant skills like your basic TCP/IP knowledge and hardware skills. We want to see how you fit into our team, so make it personal!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate good communication skills, so show us you can express your thoughts effectively in writing.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QA
✨Know Your Networking Basics
Brush up on your TCP/IP knowledge and basic networking concepts. Be ready to discuss how these principles apply to real-world scenarios, as this will show your understanding and enthusiasm for the role.
✨Show Off Your Hardware Skills
Prepare to talk about any experience you have with hardware repairs or configurations. If you've rebuilt desktops or reinstalled operating systems, share those stories! Practical examples can really impress the interviewers.
✨Practice Your Communication Skills
Since you'll be the first point of contact for support tickets, practice your telephone manner and written communication. Consider doing mock calls or writing sample emails to ensure you're confident and clear in your communication.
✨Demonstrate Time Management
Think of examples where you've successfully managed your time or organised tasks. Being able to manage your own diary and meet KPIs is crucial, so be prepared to discuss how you prioritise and stay on top of your responsibilities.