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- Tasks: Be the first point of contact for IT support and manage your own tickets.
- Company: Join a multi-award-winning IT business with a focus on customer service.
- Benefits: Enjoy an onsite gym, free refreshments, social events, and flexible working.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your IT career while earning and learning in a supportive environment.
- Qualifications: Basic IT knowledge and good communication skills are essential.
The predicted salary is between 18000 - 25000 £ per year.
About IT Desk: IT Desk is a multi-award-winning business established since 2006, supporting businesses throughout South Yorkshire and beyond. Our role is to keep our client’s IT infrastructure operational and secure at all times. We are committed to delivering excellence in customer service to our customers.
About the role: We are looking for new talent to join our ever-growing team! You will be the first point of contact for all support tickets logged. You will be able to work well within a team and independently, and you will be confident in communicating via phone, chat, or email.
Responsibilities:
- Manage your own diary
- Manage tickets assigned to you
- Report to the Team Leader
- Monitor own SLA
- Liaise with customers
- Take inbound calls for support
- Assign tickets raised for support via email
- Log tickets onto the helpdesk system and take detailed notes in relation to a fault
- Provide assistance with other engineers
- Attend any training necessary
- Meet KPI’s
- Windows desktop repair and configuration
What we are looking for:
- Basic TCP/IP knowledge and an understanding of networking
- Hardware skills – able to rebuild desktops/laptops and reinstall operating systems
- Able to diagnose and troubleshoot problems
- Experience with using Microsoft 365 is preferable
- Good time management skills
- Self-organization and the ability to be self-motivated in ticket management
- An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
- Excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally
- Good IT skills, including the use of spreadsheets
- A professional manner and presentable appearance for meeting customers/clients
- Initiative and good decision-making skills with the ability to work to deadlines
Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject; GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website.
Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm
Benefits:
- Onsite gym
- Free tea and coffee
- Company social events throughout the year (from meals out to escape rooms and off-road driving to name a few!)
- Daily breakfast options
- Weekly lunch bought with the Team Pleo Card
- Vitality health care
- Flexible working
Future prospects: 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we are a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Help Desk Apprentice in Rotherham employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Apprentice in Rotherham
✨Tip Number 1
Get your networking game on! Reach out to people in the IT industry, especially those who work at IT Desk or similar companies. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for support tickets, being confident on the phone and in writing is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your tech skills! Brush up on your knowledge of TCP/IP and Microsoft 365. Maybe even do a little project to demonstrate your hardware skills, like rebuilding an old laptop.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at IT Desk. Don’t wait too long; spots fill up fast!
We think you need these skills to ace IT Help Desk Apprentice in Rotherham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We love seeing candidates who are excited about the role and eager to learn. A bit of personality can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight any relevant skills or experiences that align with what we're looking for, like your knowledge of TCP/IP or experience with Microsoft 365. This shows us you’ve done your homework!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we’re looking for excellent communication skills, so show us you can express your thoughts effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your basic TCP/IP knowledge and networking concepts. Be ready to discuss how you would troubleshoot common IT issues, as this will show your understanding of the role and your ability to think on your feet.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for support tickets, practice your telephone manner and written communication. Prepare to demonstrate how you would handle customer queries effectively, whether over the phone, via chat, or email.
✨Demonstrate Time Management
Be prepared to talk about how you manage your time and organise your tasks. Share examples of how you've prioritised work in the past, especially when juggling multiple tickets or deadlines.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally during the interview. A smart appearance will reflect your commitment to the role and the company’s values.