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- Tasks: Be the first point of contact for IT support and manage your own tickets.
- Company: Join a multi-award-winning IT business with a focus on customer service.
- Benefits: Enjoy an onsite gym, free refreshments, and fun company events.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your IT career while earning and learning in a supportive environment.
- Qualifications: 3 GCSEs at grades 4+ and basic IT knowledge required.
The predicted salary is between 18000 - 25000 £ per year.
About IT Desk: IT Desk is a multi-award-winning business established since 2006, supporting businesses throughout South Yorkshire and beyond. Our role is to keep our client’s IT infrastructure operational and secure at all times. We are committed to delivering excellence in customer service to our customers.
About the role: We are looking for new talent to join our ever-growing team! You will be the first point of contact for all support tickets logged. You will be able to work well within a team and independently, and you will be confident in communicating via phone, chat, or email.
Responsibilities:
- Manage your own diary
- Manage tickets assigned to you
- Report to the Team Leader
- Monitor own SLA
- Liaise with customers
- Take inbound calls for support
- Assign tickets raised for support via email
- Log tickets onto the helpdesk system and take detailed notes in relation to a fault
- Provide assistance with other engineers
- Attend any training necessary
- Meet KPI’s
- Windows desktop repair and configuration
What we are looking for:
- Basic TCP/IP knowledge and an understanding of networking
- Hardware skills – able to rebuild desktops/laptops and reinstall operating systems
- Able to diagnose and troubleshoot problems
- Experience with using Microsoft 365 is preferable
- Good time management skills
- Self-organization and the ability to be self-motivated in ticket management
- An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates
- Excellent written and verbal communication skills - needed for communicating with a wide range of people, both internally and externally
- Good IT skills, including the use of spreadsheets
- A professional manner and presentable appearance for meeting customers/clients
- Initiative and good decision-making skills with the ability to work to deadlines
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working week: 37.5 hours per week, Monday to Friday, 9am - 5:30pm
Benefits:
- Onsite gym
- Free tea and coffee
- Company social events throughout the year (from meals out to escape rooms and off-road driving to name a few!)
- Daily breakfast options
- Weekly lunch bought with the Team Pleo Card
- Vitality health care
- Flexible working
Future prospects: 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we are a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Apprentice in Rotherham employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice in Rotherham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IT Desk. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for support tickets, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled tech issues in the past. Use specific examples to demonstrate your troubleshooting abilities and how you can manage your own tickets effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace IT Apprentice in Rotherham
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let us know why you're excited about the IT field! Share any personal projects or experiences that sparked your interest in technology. We love to see enthusiasm!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills, like your understanding of TCP/IP and hardware skills. This shows us you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, good communication is key in this role, so show us you can communicate effectively right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your basic TCP/IP knowledge and networking concepts. Be ready to discuss how you would troubleshoot common IT issues, as this will show your understanding of the role and your ability to think on your feet.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for support tickets, practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated with others, whether through phone, chat, or email.
✨Demonstrate Time Management
Be prepared to talk about how you manage your time and prioritise tasks. Think of specific instances where you successfully handled multiple responsibilities or met deadlines, as this is crucial for managing your own diary and ticket assignments.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally during the interview. A smart appearance will reflect your commitment to the role and your respect for the company and its clients.