At a Glance
- Tasks: Lead a team to enhance employee experience and drive operational excellence.
- Company: Join QA, the largest tech training company in the UK.
- Benefits: Enjoy 27 days annual leave, private medical insurance, and early Friday finishes.
- Other info: Inclusive culture with opportunities for personal growth and development.
- Why this job: Make a real impact on employee experience while developing your leadership skills.
- Qualifications: Experience in People Operations and strong leadership skills required.
The predicted salary is between 56700 - 69300 £ per year.
Apply for People Operations Lead at QA in London, ENG, GB. This Full time on site position offers great opportunities for career growth.
All Locations
All Locations: London (International House), Slough Vacancy Type Vacancy Type Permanent Business Area Business Area QA Function Function People
About The Role
Role Summary As our People Operations Lead, you'll lead and develop a team responsible for delivering an exceptional employee experience across the full employee lifecycle.
Reporting to the Head of People Operations & Reward, you'll oversee the day‑to‑day operation of the People Operations function, ensuring a high‑quality, efficient and customer‑focused service for employees and managers.
Leading a team of three People Operations Coordinators and one People Operations Specialist, you'll play a key role in driving operational excellence, continuous improvement and capability development across the function.
You'll build strong relationships with stakeholders across the business, provide guidance on People policies and processes, and help shape the future of People Operations through automation, system enhancements and service improvements.
This role combines people leadership, operational management and project delivery, making it an excellent opportunity for an experienced People Operations professional who is looking to broaden their management experience while helping drive meaningful change across the People function.
- Role Responsibilities
- Lead, coach and develop a team of People Operations professionals, ensuring high levels of engagement, performance and service delivery.
- Oversee the delivery of People Operations services across the employee lifecycle, managing workload prioritisation, service levels and operational escalations.
- Act as a trusted advisor to managers on People policies, processes, absence management and flexible working requests, escalating complex employee relations matters to the Advisory team where appropriate.
- Drive continuous improvement initiatives, identifying opportunities to simplify, standardise and enhance People processes and employee experience.
- Support the ongoing optimisation of Zellis and lead automation initiatives through Power Automate and other technologies to improve efficiency and reduce manual administration.
- Lead and contribute to People projects - process harmonisation across UK, US and Swiss employee populations, service improvements and adoption of new technologies.
- Build strong relationships across the business, using data and insight to identify trends, support decision-making and improve operational performance.
- Your Experience/Skills
- Significant experience within a People Operations, HR Operations or generalist HR environment.
- Experience leading, coaching or managing a team, including performance management and colleague development.
- Strong understanding of UK employment law, HR policies and best practice.
- Proven experience driving process improvements, operational efficiencies and service enhancements.
- Experience using HR systems and technology to improve ways of working; experience with Zellis is desirable.
- Strong stakeholder management skills with the ability to influence and build credibility at all levels.
- CIPD Level 5 qualification is desirable; however, practical People Operations experience and leadership capability are considered more important.
- Key Competencies
- Strong leadership skills with the ability to motivate, coach and develop.
- Excellent prioritisation and organisational capability, balancing operational demands with project delivery.
- Customer‑focused mindset with a commitment to delivering a first‑class employee experience.
- Solutions‑focused approach with a passion for continuous improvement and innovation.
- Confident communicator who can build relationships, influence outcomes and challenge constructively.
- Resilient and adaptable, comfortable working in a fast‑paced and evolving environment.
- Analytical mindset, using data and insight to drive improvements and inform decisions.
About Us
Wellbeing & benefits Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
- Holiday Buying scheme
- Medicash plan, Wellhub, Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 3 Development days
- 2 Charity days per year
- Pension Scheme
- Early Friday Finish at 4pm
Personal growth Learning and opportunity is at the core of what we do - and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this).
You can also delve deep into our world‑class digital learning content on a variety of tech and business topics.
Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment.
We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone.
This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family.
We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.
As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process.
Please let us know if you require any reasonable adjustments.
A little about QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale.
As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500.
We have served over 4,000 customers and 1+ million learners in the last 3 years.
Our Mission
We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.
We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale.
Our unique end‑to‑end learning solutions draw from deep expertise across Apprenticeships, Instructor‑led training, Self‑paced Learning and Blended Learning.
- You can find out more about us at https://www. qa. com/about/careers/
- #J-18808-Ljbffr
People Operations Lead at QA employer: QA
QA is an excellent employer that fosters a vibrant work culture in Newcastle upon Tyne, where apprentices are encouraged to thrive and develop their technical skills. With a strong emphasis on employee growth, this apprenticeship offers a clear pathway for career advancement while providing hands-on experience in a supportive environment. Join us to be part of a team that values enthusiasm and a passion for technology, ensuring a rewarding and meaningful career journey.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Lead at QA
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at QA!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at QA.
We think you need these skills to ace People Operations Lead at QA
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at QA. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to QA and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at QA. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to QA's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at QA
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with QA.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at QA will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact QA and how you would contribute to adapting HR strategies.
