Digital Support Apprentice in North Berwick

Why Paris Steele? Paris Steele have been providing a comprehensive legal service to the residents of East Lothian since 1926. They have offices in North Berwick and Dunbar and are proud to combine the highest quality of professional advice with first rate customer service. Paris Steele are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their North Berwick office.

Responsibilities

• Client and visitor engagement: Serve as the first point of contact, delivering a professional and welcoming experience for clients and visitors, both in person and via telephone. Manage meeting room bookings and ensure reception and client areas are presentable.
• Digital diary and meeting coordination: Support scheduling and coordination of meetings and appointments for team members using digital calendars. Send digital invitations and reminders, and monitor for conflicts to optimize time management.
• Digital mail and communication handling: Receive, sort, and distribute incoming digital and physical correspondence. Prepare and process outgoing mail, including digital delivery and courier services, ensuring timely handling of sensitive information.
• Document and file management: Create, format, scan, and file documents using digital systems, ensuring compliance with data management protocols. Maintain organized electronic and physical filing systems, supporting secure file lifecycle management.
• Digital systems proficiency: Develop expertise in core digital platforms such as LawWare, Amiqus, BDP, Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams), and SharePoint. Assist with onboarding clients to digital systems and maintain digital templates and forms.
• Digital communication and collaboration: Actively use Microsoft Teams, Outlook, and SharePoint for internal communication, resource sharing, and collaboration. Support management of shared inboxes, digital calendars, and contribute to digital process guides.
• First-line digital support: Provide basic support for software and digital tool queries within the office, escalating complex issues as needed.
• Resource and compliance support: Assist with document production using digital templates, manage office supplies, and support compliance checks such as ID verification and file record maintenance.

What do they need from you?

• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Outlook, Excel).
• Professional and courteous manner, particularly when dealing with clients.
• High level of attention to detail and accuracy.
• Ability to manage confidential information with discretion.

Salary £19,500 per annum

Working hours Monday to Friday, 9am - 5pm

Future prospects 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.