At a Glance
- Tasks: Provide 1st- and 2nd-line IT support and assist with tech installations.
- Company: Join EMW, a leading commercial law firm committed to ethical standards.
- Benefits: Enjoy 24 days holiday, private health cover, and a supportive work environment.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your IT career while earning and learning in a dynamic setting.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 18000 - 25000 € per year.
About EMW
EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards.
About the role
You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems.
Responsibilities
- Ensuring that the IT Services service level agreement (SLA) is adhered to at all times
- Assist with providing 1st- and 2nd-line helpdesk support on a daily basis
- Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software
- Assist with the production of user documentation
- Responsible for escalating support requests to an appropriate team member as and when required
- Contribute to the smooth running of an out-of-hours IT support rota
- Assist with ensuring that software updates and patches are applied to all PCs on a monthly basis
- Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions
- Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems
- Assist with the implementation of IT projects as and when required
- Contribute to the policing of IT quality standards throughout the firm
- Assist the IT Services team by carrying out training duties as and when required
- To provide support with general administration tasks to business support teams as needed
Desirable skills
- Strong communication skills to successfully explain IT concepts to non-technical colleagues
- Desire to learn and accept change
- Adapt to, and remain calm and focused, in all situations
- Ability to influence others
- Professionalism
- Attention to detail
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours
37.5 hours per week
Benefits
- 24 days holiday (increasing to 26 days per annum in accordance with policy)
- Pension
- BUPA private health
- Employee assistance programme
- Income protection scheme
- Death in service benefits
- Perkbox / benefits hub
- Mobile phone
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Helpdesk Technician Apprentice. Job in Milton Keynes Education & Training Jobs employer: QA
EMW is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Certified B Corporation, we are committed to ethical practices and provide our apprentices with comprehensive training, competitive benefits including private health care and generous holiday allowances, and a clear pathway to permanent employment, making it an ideal place to kickstart your career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician Apprentice. Job in Milton Keynes Education & Training Jobs
✨Tip Number 1
Get to know the company! Research EMW and understand their values, especially their commitment to ethical standards. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining IT concepts to non-techies, make sure you can break down complex ideas into simple terms. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during interviews! If you have ideas on how to improve IT support or streamline processes, share them. It shows initiative and that you're ready to contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the opportunity. Don’t wait too long; apply as soon as you can!
We think you need these skills to ace IT Helpdesk Technician Apprentice. Job in Milton Keynes Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Technician role. Highlight any relevant experience or skills that match the job description, like your communication skills and attention to detail. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can help us maintain our high standards. Keep it concise but engaging – we love a bit of personality!
Show Off Your Tech Skills:Don’t forget to mention any technical skills or software you’re familiar with. If you've done any projects or have experience with helpdesk software, let us know! This will show us you're ready to jump in and start helping out.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application gets to the right place. Plus, we can’t wait to hear from you!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your IT fundamentals, especially around helpdesk support. Be ready to explain common troubleshooting steps for issues like connectivity problems or software glitches. This shows you’re not just a learner but someone who can contribute right away.
✨Show Off Your Communication Skills
Since you'll be explaining tech concepts to non-technical colleagues, practice how you’d simplify complex ideas. Use examples from your past experiences where you successfully communicated technical information clearly and effectively.
✨Demonstrate Your Problem-Solving Mindset
Prepare to discuss how you approach problem-solving. Think of specific instances where you identified an issue and took the initiative to resolve it. This will highlight your ability to stay calm under pressure, which is crucial in IT support.
✨Research EMW and Its Values
Familiarise yourself with EMW’s commitment to ethical standards and their B Corporation status. Being able to align your personal values with theirs during the interview can set you apart as a candidate who truly fits their culture.
