At a Glance
- Tasks: Provide 1st- and 2nd-line IT support and assist with tech installations.
- Company: Join EMW, a leading commercial law firm with a commitment to ethics.
- Benefits: Enjoy 24 days holiday, private health cover, and a supportive work environment.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your IT career while earning and learning in a dynamic setting.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 18000 - 25000 £ per year.
About EMW
EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards.
About the role
You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems.
Responsibilities
- Ensuring that the IT Services service level agreement (SLA) is adhered to at all times
- Assist with providing 1st- and 2nd-line helpdesk support on a daily basis
- Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software
- Assist with the production of user documentation
- Responsible for escalating support requests to an appropriate team member as and when required
- Contribute to the smooth running of an out-of-hours IT support rota
- Assist with ensuring that software updates and patches are applied to all PCs on a monthly basis
- Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions
- Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems
- Assist with the implementation of IT projects as and when required
- Contribute to the policing of IT quality standards throughout the firm
- Assist the IT Services team by carrying out training duties as and when required
- Provide support with general administration tasks to business support teams as needed
Desirable skills
- Strong communication skills to successfully explain IT concepts to non-technical colleagues
- Desire to learn and accept change
- Adapt to, and remain calm and focused, in all situations
- Ability to influence others
- Professionalism
- Attention to detail
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours
37.5 hours per week
Benefits
- 24 days holiday (increasing to 26 days per annum in accordance with policy)
- Pension
- BUPA private health
- Employee assistance programme
- Income protection scheme
- Death in service benefits
- Perkbox / benefits hub
- Mobile phone
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Helpdesk Technician Apprentice in Milton Keynes employer: QA
EMW is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where apprentices can thrive. With a commitment to ethical standards as a Certified B Corporation, employees benefit from comprehensive training, generous holiday allowances, and a range of health and financial perks, all while working in a dynamic environment across multiple locations including Milton Keynes and London.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician Apprentice in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT or know someone in the field. A personal connection can often lead to job opportunities that aren’t advertised.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Remember, it’s all about showcasing your passion for IT and your eagerness to learn.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you on their radar.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that IT Helpdesk Technician Apprentice role. Plus, applying directly gives you a better chance of standing out!
We think you need these skills to ace IT Helpdesk Technician Apprentice in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Technician role. Highlight any relevant experience or skills that match the job description, like your communication skills and ability to adapt to change.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this apprenticeship and how you can contribute to EMW's IT team. Keep it friendly and professional!
Show Off Your Tech Skills:Don’t forget to mention any technical skills you have, especially those related to helpdesk support or IT systems. If you've done any projects or coursework that involved tech, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and you'll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals. Understand common troubleshooting steps for hardware and software issues, as well as how to log helpdesk requests effectively. This will show that you're ready to jump in and assist right away.
✨Communicate Clearly
Since you'll be explaining IT concepts to non-technical colleagues, practice breaking down complex ideas into simple terms. During the interview, demonstrate your ability to communicate clearly and confidently, which is key for this role.
✨Show Your Willingness to Learn
EMW values a desire to learn and adapt. Be prepared to discuss how you've tackled new challenges in the past or how you plan to grow in this apprenticeship. Highlight any relevant experiences that showcase your adaptability.
✨Prepare Questions
Have a few thoughtful questions ready about the role or the company culture. This shows your genuine interest in the position and helps you assess if EMW is the right fit for you. Plus, it can spark a great conversation during the interview!
