Are you passionate about tech and ready to kickstart your career in IT? We’re looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. You’ll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you’ll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you’ll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement. Provide 1st and 2nd line IT support to customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on-site environments Set up user accounts, email addresses, and groups Maintain accurate documentation of processes, configurations, and critical information Support upgrades of IT hardware and software Support IT projects and attend training as required A genuine interest in IT and technology A logical mindset with a creative approach to problem solving Adaptable and flexible in a fast-paced environment Full UK driving licence and access to your own car (preferred) No prior IT experience required GCSE Maths and English (or equivalents) at grades 3+ (D or above) ~ Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 10am – 7pm, Monday - Friday (1 hour unpaid lunch break per day) 28 days annual leave ~ Your birthday off work ~ Mobile phone contract covered ~ Health cash plan ~ Employee assistance program ~ Cycle to work scheme ~ Free onsite parking ~ Retail discount scheme ~ Gym and leisure discounts ~ Discounted or free home broadband ~ Workplace pension (if applicable) 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. If you are interested in this vacancy please apply below as soon as possible.
