At a Glance
- Tasks: Assist in delivering IT support services for game development specialists and gain hands-on experience.
- Company: Join Sony, a leader in the gaming industry with a vibrant culture.
- Benefits: Enjoy PlayStation perks, flexible hours, and comprehensive health benefits.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your IT career while working on exciting projects in the gaming world.
- Qualifications: Strong interest in IT support and basic understanding of desktop systems required.
The predicted salary is between 18000 - 25000 € per year.
We have an exciting opportunity to work as an IT Support Apprentice for Sony!
About the role:
As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure, including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day-to-day support tasks and developing your technical and professional skills.
Please note: Applicants must be 18 years old or over.
Responsibilities:
- Assist in providing IT support services to game development teams
- Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision
- Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software
- Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves
- Carry out installation and basic configuration of hardware and software
- Support the IT team in maintaining strong working relationships with the Development Studio
- Help monitor service performance against SLAs and report issues to senior team members
- Maintain accurate documentation of support activities and solutions
What you’ll learn:
- Developing knowledge of desktop security and asset management processes
- Assisting with the management and distribution of IT peripherals
- Learning how to optimise desktop and workstation performance
- Gaining exposure to hardware and software selection processes
- Understanding IT and information security policies and how they are applied in practice
- Supporting the team in ensuring services align with current security policies and standards
What we’re looking for:
- A strong interest in IT support and technology
- Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux)
- Willingness to learn about service desk operations and support processes
- Good problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to prioritise tasks and work effectively under guidance
- A proactive and customer-focused mindset
The following experience would be beneficial:
- Exposure to IT environments or support roles (e.g., school, personal projects, or work experience)
- Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP)
- Interest in the gaming or creative industry
- Awareness of ITIL or IT service management concepts
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 37.5 hours per week, 9am to 5:30pm with a 1-hour unpaid lunch break
Benefits:
- PlayStation perks such as free party games and free PlayStation Plus subscription
- Pension scheme
- Life assurance
- Income protection
- BUPA private medical & dental insurance
- 25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas
- Buy or sell up to 5 days holiday
- Flexible working hours
- Family friendly parental leave policies
- Up to 35% off Sony brand products
- Subsidised on-site café
- On-site gym
- Free eye test and glasses voucher
- Mental wellbeing programme
- As well as a range of employee funded optional benefits
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Help Desk, IT support to support - IT service management in London employer: QA
At Sony, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation. As an IT Support Apprentice, you'll benefit from comprehensive training, hands-on experience, and a supportive team environment, all while enjoying perks like PlayStation games, flexible working hours, and a strong focus on employee wellbeing. With a commitment to your professional growth and a high rate of permanent employment for apprentices, Sony is the perfect place to kickstart your career in IT support within the exciting gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Help Desk, IT support to support - IT service management in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Sony or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your passion for IT support and your eagerness to learn – that's what they want to see!
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight any relevant experience or projects you've worked on. Show them how your skills align with the role and the gaming industry.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your enthusiasm can leave a lasting impression. It shows you're proactive and genuinely interested in the role.
We think you need these skills to ace IT Help Desk, IT support to support - IT service management in London
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for IT support and technology! Mention any personal projects or experiences that highlight your interest in the field. This will help you stand out as a candidate who’s genuinely excited about the role.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight relevant skills and experiences that align with what we’re looking for, like your understanding of desktop hardware or any exposure to IT environments.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Sony!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your understanding of desktop hardware, software, and operating systems like Windows, macOS, or Linux. Being able to discuss these confidently will show your genuine interest in IT support and help you stand out.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tech issues in the past, whether from school projects or personal experiences. This will demonstrate your ability to think critically and resolve problems effectively, which is key for an IT Support Apprentice.
✨Familiarise Yourself with ITIL Concepts
Even if you don't have extensive experience, having a basic awareness of ITIL or IT service management concepts can give you an edge. It shows that you're proactive about learning and understand the framework within which IT support operates.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical topics. Strong communication skills are essential in IT support, so being able to explain complex ideas simply will impress your interviewers.
