At a Glance
- Tasks: Provide IT support and assistance to staff and students at King's College London.
- Company: Join the renowned King's College London IT Department.
- Benefits: 30 days annual leave, training opportunities, and potential for permanent employment.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your IT career with hands-on experience and full training provided.
- Qualifications: Basic computer literacy and customer service skills required.
The predicted salary is between 800 - 1400 £ per month.
About King’s: King’s College London is a world-renowned university that delivers exceptional education and world-leading research. King’s College London’s IT Department is looking for an enthusiastic and motivated apprentice with great communication skills to kick start their IT career, and join us in providing excellent customer service and IT Support for King’s staff and students.
You’ll be joining our End User Services Desktop Team, who are the front of house for King’s IT, and support people at all levels of the University. We will provide full training, so previous IT experience is not essential.
What the job entails:
You’ll become an integral part of our IT HUB & Desktop teams, providing advice and technical assistance to King’s staff and students, both at our onsite TechBars and IT HUB, and via support tickets. Our team supports a range of IT hardware and software including:
- Windows and macOS laptops and desktops
- Android and iOS/ iPadOS phones/ tablets
- Microsoft 365 and other specialist software
- Audio visual equipment for teaching and learning
- And lots more!
You will spend time working with colleagues across our End User Services Department, provisioning and deploying a range of laptops and devices for our staff and students, answering support queries, managing inventory, and much more besides.
Your off the job training will be with QA our Apprenticeship Partner, and will consist of online self study, and online classroom style teaching. A typical day with us will involve assisting King’s staff and students with in person IT support and assistance and working closely with our Desktop Team. This could involve deploying IT hardware to users, working on projects such as office moves, student computing maintenance, or assisting staff and students via support tickets.
You will work on an 18 month contract with us while you complete your studies and will have the opportunity to complete two Microsoft Technology Associate (MTA) exams in Cloud and relevant technologies, and your ITIL Foundation Certificate, in addition to the Level 3 Cloud Engineer Apprenticeship.
You’ll be responsible for:
- Providing technical and customer service support via a rota at campus-based locations
- Processing support tickets assigned to the End User Services team and ensure their timely completion
- Participating in cross team working and training
- Ensuring knowledge and skills are developed on the supported IT infrastructure
- Functioning as an IT ambassador providing advice and knowledge where appropriate
- Contributing actively to the continual service improvement process
- Contributing to the IT knowledge base and documentation
You will need the following skills:
- Basic computer literacy
- Basic customer services experience
- Ability to identify and manage priorities
- Excellent written and oral communication skills
- Ability to articulate ideas to both technical and non-technical audiences
- Proactive approach to work
- Ability to set and achieve goals for self within the framework provided
- Willingness to update personal knowledge and a commitment to continuous improvement
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 35 hours per week, 9am – 5pm
Benefits: We offer 30 days of annual leave in addition to University Closure days.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Desktop Engineer Apprentice in London employer: QA
King's College London is an exceptional employer, offering a vibrant work culture that fosters growth and development for its IT Desktop Engineer Apprentices. With comprehensive training provided by QA, apprentices gain valuable skills while enjoying generous benefits such as 30 days of annual leave and the opportunity to secure permanent employment post-apprenticeship, making it an ideal place to launch a rewarding IT career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Desktop Engineer Apprentice in London
✨Tip Number 1
Get to know the company! Research King’s College London and its IT Department. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting staff and students, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any open days or events at King’s. Building relationships can give you insider knowledge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at King’s College London.
We think you need these skills to ace IT Desktop Engineer Apprentice in London
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for IT shine through in your application! We want to see that you're excited about starting your career and helping others with their tech needs.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills mentioned in the job description. We love seeing how your experiences align with what we're looking for!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clear communication, so make sure your points are easy to understand and get straight to the point.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at QA
✨Know Your Tech Basics
Even if you don't have extensive IT experience, brush up on the basics of Windows and macOS systems. Familiarise yourself with common troubleshooting steps for hardware and software issues, as this will show your enthusiasm and readiness to learn.
✨Show Off Your Communication Skills
Since the role involves assisting both technical and non-technical users, practice explaining tech concepts in simple terms. Think of examples where you've helped someone solve a problem or explained something complex in an easy way.
✨Demonstrate Your Customer Service Mindset
Prepare to discuss any previous customer service experiences, even if they’re not IT-related. Highlight how you handled difficult situations or provided excellent service, as this is crucial for the role at King’s College London.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team, training opportunities, or projects you might work on. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
