At a Glance
- Tasks: Support IT systems and provide excellent customer service while learning on the job.
- Company: Join a forward-thinking IT company dedicated to quality services.
- Benefits: Gain valuable skills, earn while you learn, and enjoy a supportive environment.
- Other info: Opportunity to complete a Level 3 Apprenticeship in Azure Cloud Support.
- Why this job: Kickstart your IT career with hands-on experience and professional growth.
- Qualifications: Eagerness to learn and a passion for technology.
The predicted salary is between 18000 - 25000 £ per year.
About CHS Networks: Welcome to CHS Networks – our philosophy is to use our extensive experience to provide clients with quality services and solutions. Over the years, we’ve tackled many challenges for local businesses which has enabled us to continue to evolve as a forward-thinking company. Our expert team provides professional IT support services in Kent, London, and South East England.
About the role: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. You will escalate any issues but try and ensure they are dealt with before problems occur. As well as resolving and closing cases to customer satisfaction or escalate to the appropriate person.
Responsibilities:
- Provide a first, and single, point of contact into Services Desks for all supported businesses.
- Ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software.
- Ensuring that all cases owned are resolved in accordance to the agreed service level agreement (SLA).
- Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times.
IT Apprentice in Kent employer: QA
At CHS Networks, we pride ourselves on fostering a supportive and dynamic work environment where apprentices can thrive. Located in the vibrant regions of Kent, London, and South East England, we offer comprehensive training and mentorship opportunities that empower our employees to develop their skills in IT systems and networking. Join us to be part of a forward-thinking team that values innovation and customer satisfaction, while also providing a pathway for your professional growth.
