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- Tasks: Join our team as an IT Technician Apprentice, providing support and maintaining IT systems.
- Company: Helpdesq is a vibrant tech company focused on delivering top-notch IT support and innovation.
- Benefits: Enjoy a fully funded apprenticeship, hands-on training, and a competitive salary.
- Why this job: Launch your IT career in a supportive environment with real growth opportunities and potential travel.
- Qualifications: No formal experience needed; just enthusiasm for tech and a proactive attitude.
- Other info: Work 40 hours a week, Monday to Friday, with a friendly team culture.
About us: Helpdesq is a dynamic and growing group of technology companies delivering IT support, data centre hosting and our own VoIP platform. Our team is passionate about delivering first-class service, technical innovation, and efficient support to our wide range of clients. Based near Dorking in Surrey, we offer a friendly, collaborative working environment with excellent opportunities for professional development.
Overview: We’re looking for a motivated and enthusiastic apprentice to join our technical team. This is a hands-on role that combines real-world experience with a recognised, government-backed IT apprenticeship scheme. You’ll gain practical experience in IT and VoIP systems while working closely with our team of engineers. This is a fantastic opportunity to launch a career in IT and communications, with a view to becoming a dedicated IT and VoIP engineer. While the role is primarily office-based, there may be opportunities for travel within the UK and Europe as your experience grows.
Responsibilities:
- Provide first-line telephone and email support to clients.
- Assist in the setup, configuration, and maintenance of IT and VoIP systems.
- Maintain detailed and accurate technical records and documentation.
- Support behind-the-scenes technical work and routine maintenance.
- Participate in system monitoring and respond to issues as they arise.
- Collaborate with the team to deliver excellent service to our clients.
- Contribute to internal projects including the implementation of AI tools.
What we’re looking for:
- Enthusiasm and a genuine interest in IT and technology.
- A self-motivated and proactive attitude.
- Good interpersonal and communication skills.
- Excellent attention to detail and a methodical approach to work.
- Ability to work as part of a team and independently.
- A full UK driving licence and access to your own vehicle (essential).
- No formal experience required – but you should be the kind of person people come to for tech help!
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 40 hours per week, Monday to Friday, 9am - 5:30pm with a 30 minute lunch break.
Benefits:
- A fully funded, government-recognised apprenticeship in IT.
- On-the-job training and hands-on experience with modern IT and VoIP systems.
- A supportive and efficient work environment with a strong team culture.
- Real career progression opportunities within the business.
- A competitive salary.
- Travel opportunities within the UK and possibly Europe.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Technician Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician Apprentice
✨Tip Number 1
Show your enthusiasm for IT by engaging with online communities or forums related to technology. This will not only enhance your knowledge but also demonstrate your passion during any interviews.
✨Tip Number 2
Familiarise yourself with VoIP systems and basic IT troubleshooting techniques. Having a foundational understanding of these topics can give you an edge when discussing your skills with the team.
✨Tip Number 3
Prepare to discuss any informal tech support experiences you've had, whether helping friends or family. This shows your proactive attitude and ability to communicate technical information effectively.
✨Tip Number 4
Research Helpdesq and their services thoroughly. Understanding their business model and the technologies they use will help you tailor your conversation and show genuine interest in the role.
We think you need these skills to ace IT Technician Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Technician Apprentice position. Tailor your application to highlight how your skills and interests align with the role.
Craft a Strong CV: Create a CV that showcases your enthusiasm for IT and technology. Include any relevant coursework, projects, or experiences that demonstrate your technical skills and problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your genuine interest in the apprenticeship and explain why you want to work with Helpdesq. Mention specific aspects of the company that appeal to you and how you can contribute to their team.
Highlight Your Soft Skills: Since the role requires good interpersonal and communication skills, make sure to provide examples of how you've demonstrated these in past experiences, whether in school projects, part-time jobs, or volunteer work.
How to prepare for a job interview at QA
✨Show Your Enthusiasm for IT
Make sure to express your genuine interest in IT and technology during the interview. Share any personal projects or experiences that highlight your passion, as this will resonate well with the team at Helpdesq.
✨Demonstrate Your Communication Skills
Since the role involves providing support to clients, it's crucial to showcase your interpersonal and communication skills. Practice explaining technical concepts in simple terms, as this will be key when assisting clients over the phone or via email.
✨Prepare for Technical Questions
While no formal experience is required, be ready to discuss basic IT concepts and troubleshooting steps. Familiarise yourself with common IT issues and solutions, as this will show your proactive attitude and readiness to learn.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team culture, training opportunities, and potential career progression. This demonstrates your interest in the role and helps you assess if it's the right fit for you.
