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- Tasks: Join our tech team as an IT Technician Apprentice, providing helpdesk support and resolving client issues.
- Company: Amita is an award-winning IT service provider known for fast and friendly support.
- Benefits: Enjoy free parking, career progression opportunities, and earn while you learn.
- Why this job: Gain hands-on experience, receive mentoring, and kickstart your tech career in a supportive environment.
- Qualifications: 3 GCSEs at grades 4+ and good communication skills are essential; no prior qualifications in the same field required.
- Other info: 90% of apprentices secure permanent roles after completing their training.
Amita are an award-winning IT service provider with a team of highly trained and experienced technical staff who are dedicated to providing fast, flexible, friendly and first-class support at all times. They are seeking an enthusiastic IT Technician Apprentice to join their expanding tech team based in Middlewich.
Responsibilities:
- Working with and supporting the team.
- To provide first line helpdesk support to customers.
- To provide remote site visits and possible on-site installations and support.
- To accurately diagnose software and hardware faults and resolve a large proportion of client problems via remote networking and client site visits.
- To provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.
- To be aware of and abide by the company’s health and safety procedures and associated policies.
- On the job training and mentoring will be provided to enable the apprentice to become a fully trained IT Support Technician.
Desirable skills:
- Professional in their attitude.
- Good time keeping.
- Keen on career progression.
- Flexible and willing to learn.
- Able to demonstrate good initiative.
- Excellent communication skills, especially over phone or video call.
- Ambitious attitude.
- Well presented.
- Excellent attendance.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: Monday to Friday, 9am - 5pm.
Benefits: Free parking. Career progression opportunities.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we are a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Technician Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician Apprentice
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Being able to discuss specific examples of how you've resolved technical problems, even in a personal or academic context, will show your enthusiasm and readiness for the role.
✨Tip Number 2
Brush up on your communication skills, especially over the phone or video calls. Practising how to explain technical concepts in simple terms can help you stand out during interviews, as effective communication is key in customer support roles.
✨Tip Number 3
Research Amita and their services thoroughly. Understanding their approach to IT support and being able to articulate why you want to work with them specifically can demonstrate your genuine interest and commitment to the role.
✨Tip Number 4
Show your willingness to learn and adapt. Highlight any experiences where you've had to quickly pick up new skills or technologies, as this will align well with the apprenticeship's focus on training and development.
We think you need these skills to ace IT Technician Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Technician Apprentice role. Emphasise any technical skills, customer service experience, and your enthusiasm for learning.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific reasons why you want to work with Amita and how you can contribute to their team.
Highlight Relevant Qualifications: Clearly list your GCSEs and any other relevant qualifications. If you have international qualifications, ensure you include documentation that compares them to UK standards.
Showcase Soft Skills: In your application, highlight your communication skills, professionalism, and ability to work in a team. These are crucial for the role, especially since you'll be providing customer support.
How to prepare for a job interview at QA
✨Show Enthusiasm for IT
Make sure to express your genuine interest in technology and the role of an IT Technician. Employers love to see candidates who are passionate about their field, so share any relevant experiences or projects that showcase your enthusiasm.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled technical issues in the past. Think of specific examples where you diagnosed and resolved problems, as this will highlight your ability to handle the responsibilities of the role effectively.
✨Communicate Clearly
Since excellent communication skills are essential for this position, practice explaining technical concepts in simple terms. This will show that you can provide clear support to clients, whether over the phone or during site visits.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the company culture, training opportunities, and career progression. This demonstrates your interest in the role and helps you assess if the company is the right fit for you.
