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For Companies At a Glance
- Tasks: Diagnose and repair IT equipment while supporting clients with Microsoft 365.
- Company: Join Computer Angels, a friendly IT support company in London.
- Benefits: Gain industry-recognised certifications, health programs, and employee discounts.
- Why this job: Kickstart your tech career with hands-on experience and mentorship.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
- Other info: Great prospects for permanent roles and advanced qualifications.
Job Description
About Computer Angels:
Computer Angels is a London-based IT support company offering friendly, expert computer services to home users and small businesses. Since 2005, they've provided help with installations, repairs, virus removal, networking, data recovery, and more—both remotely and through on-site visits. Based in Fulham, they serve areas across West and South West London, with a “no fix – no fee” guarantee.
Overview
We are seeking an enthusiastic IT Technician Apprentice to join our retail computer repair shop. This role offers hands-on experience in diagnosing and repairing consumer and business IT equipment, while also supporting clients with Microsoft 365 administration. The apprentice will gain practical skills in both technical repair and cloud service management, with full training provided.
Responsibilities
- Assist with diagnosing hardware and software issues on desktops, laptops, and mobile devices.
- Support in carrying out repairs including component replacements, upgrades, and system rebuilds.
- Help maintain accurate job records and manage ticketing systems.
- Provide friendly and professional front-desk support to walk-in customers.
- Support stock management and basic workshop organisation.
- Assist with client onboarding to Microsoft 365, including account setup and licensing.
- Learn to manage users, groups, and permissions within Microsoft 365.
- Help troubleshoot common email, Teams, and OneDrive issues.
- Support security administration including MFA, password resets, and compliance checks.
- Shadow senior staff in resolving client tickets and projects.
Desirable skills:
- Passion for technology, problem-solving, and helping people.
- Strong interest in both hardware repair and cloud services.
- Good communication and customer service skills.
- Willingness to learn new systems and follow technical procedures.
- Organised, reliable, and able to follow health and safety guidelines.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 9am – 5:30pm.
Benefits
- Opportunity to gain industry-recognised certifications (e.g., CompTIA, Microsoft 365 Fundamentals).
- Health and wellness programs.
- Company pension scheme.
- Private medical insurance.
- Life insurance.
- Cycle to work scheme.
- Employee mentoring.
- Referral program.
- Financial planning services.
- Employee discounts.
Future prospects:
This apprenticeship is designed to provide a strong foundation for a career as an IT Technician, Microsoft 365 Administrator, or Helpdesk Engineer. Successful apprentices may progress into permanent roles within the company or continue into advanced IT qualifications
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Technician Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician Apprentice
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even acquaintances who work in IT. They might know about openings or can put in a good word for you. Personal connections can make all the difference!
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies like Computer Angels on platforms like LinkedIn and Twitter. Engage with their posts and show your enthusiasm for the industry; it could catch their eye when they’re looking for new talent.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support and customer service. We recommend doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities there. Don’t wait too long; the sooner you apply, the better your chances!
We think you need these skills to ace IT Technician Apprentice
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your interest in IT, whether it's fixing your own devices or helping friends with tech issues.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that match the job description, especially your problem-solving abilities and customer service skills.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon unless necessary. We want to understand your qualifications and enthusiasm without wading through fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your knowledge of hardware and software issues, especially those related to desktops, laptops, and mobile devices. Being able to discuss common problems and solutions will show your passion for technology and problem-solving.
✨Show Off Your Customer Service Skills
Since this role involves front-desk support, be prepared to demonstrate your communication skills. Think of examples where you've helped someone solve a problem or provided excellent service, as this will highlight your ability to connect with clients.
✨Familiarise Yourself with Microsoft 365
As you'll be assisting with Microsoft 365 administration, it’s a good idea to learn the basics of account setup, user management, and troubleshooting common issues. Mentioning any experience or knowledge in this area can set you apart from other candidates.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the apprenticeship. This shows your genuine interest in the role and helps you understand what to expect. For example, ask about the types of projects you might work on or how they support apprentices in their learning.
