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For Companies At a Glance
- Tasks: Support schools with tech issues and ensure smooth digital learning experiences.
- Company: Join a leading training provider dedicated to your success.
- Benefits: Health coverage, flexible hours, and generous holiday allowance.
- Why this job: Kickstart your IT career while making a real difference in education.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
Overview
The IT Technician Apprentice plays an essential role in the caring, successful delivery of our education-centric technology services. Your primary focus is to attend and enable school communities to feel comfortable and confident using education technology for teaching and learning by providing the technical know-how to deliver the best possible digital environments. You will be providing broad 1st line technical problem solving/network management as well as building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI\’s and Service Level Agreements (SLA).
Responsibilities
- Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
- Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications
- Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes
- Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations
- Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met
- Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
- Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
- Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times
Desirable skills
- Basic IT skills
- Willingness to learn
- Team player
- Communication skills
- Attention to detail
- Initiative and drive
Entry requirements
- 3 GCSE\’s (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Working hours
37.5 hours per week.
Benefits
- Health & wellness: We take health and wellness seriously. Our benefits package includes medical and dental and vision optical coverage cover for employees, and their partners and dependents (based on age).
- Flexibility: Concero is a safe, secure, and supportive place to work centred around a flexible working culture. We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we\’re a top 50 training provider, dedicated to helping you succeed.
Interested?
Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
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IT Technician Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician Apprentice
✨Tip Number 1
Get your networking game on! Attend local tech meetups or online forums where you can connect with industry professionals. Building relationships can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Don’t just sit back and wait for the perfect job to come to you. Be proactive! Reach out to schools or organisations directly, even if they don’t have open positions. Show them how your skills can add value to their tech services.
✨Tip Number 3
Practice makes perfect! Before any interviews, brush up on common IT problems and solutions. Role-play with a friend or family member to get comfortable explaining technical issues in simple terms.
✨Tip Number 4
Remember, we’re here to help! Apply through our website for the best chance at landing that apprenticeship. We’ve got resources and support to guide you every step of the way!
We think you need these skills to ace IT Technician Apprentice
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any relevant experiences or projects that showcase your interest in IT. Whether it's fixing a friend's computer or building a website, we want to know what excites you about the tech world.
Tailor Your Application: Make sure to customise your application to fit the IT Technician Apprentice role. Highlight your skills and experiences that align with the job description, especially your problem-solving abilities and teamwork. We love seeing how you can contribute to our mission!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless necessary. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us process your application faster. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your basic IT skills before the interview. Be ready to discuss common software and hardware issues, as well as how you would approach troubleshooting them. This shows that you're not just a learner but someone who can contribute from day one.
✨Show Your Communication Skills
Since you'll be working closely with school staff and leadership, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this will be crucial in your role.
✨Demonstrate Your Initiative
Think of examples where you've proactively solved problems or improved processes, even if they were small. Share these stories during your interview to highlight your drive and willingness to go the extra mile for customers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to technology in education. This not only shows your interest in the role but also helps you understand how you can fit into their vision and contribute to their goals.
