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- Tasks: Provide IT support to customers via phone, email, and in person.
- Company: Jaytag Computer, a dedicated IT support provider in Croydon.
- Benefits: Full training, hybrid working, team socials, and career development opportunities.
- Why this job: Kickstart your IT career with hands-on experience and real-world problem-solving.
- Qualifications: Passion for IT, good communication skills, and basic tech knowledge.
- Other info: 90% of apprentices secure permanent jobs after completing the programme.
About the role
Jaytag Computer, based in Croydon, Surrey, is an IT support provider dedicated to serving small and medium sized businesses across South East London and beyond.
We are looking for a motivated and enthusiastic IT Support Technician to join our team. This is an exciting opportunity to start a career in IT, working with a wide range of technologies and customers. You will provide first-line support to our customers via telephone, email, and in person, helping to resolve IT issues and build strong customer relationships.
Responsibilities
- Provide IT support to customers through phone, email, remote tools, and face-to-face visits.
- Assist with troubleshooting and resolving hardware, software, and network issues.
- Support customers with common IT tasks such as setting up devices, installing software, and basic configuration.
- Help maintain accurate records of support requests and solutions in our ticketing system.
- Escalate complex issues to senior engineers when required.
- Contribute to building and maintaining knowledge base articles for common issues.
- Take part in customer site visits for installations, upgrades, and troubleshooting.
Desirable skills
- Passionate about IT and technology, with a desire to learn and grow in the industry.
- Some hands-on experience with IT (e.g., fixing computers for friends/family, building PCs, or setting up home networks).
- Good communication skills, both written and verbal.
- Problem-solving mindset with attention to detail.
- Customer-focused, friendly, and approachable.
- Ability to work independently as well as part of a team.
- Basic knowledge of Windows operating systems and Microsoft Office.
- Understanding of hardware components and peripherals.
- Full UK driving licence (preferred but not essential).
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours
37.5 hours per week, 9am – 5pm. Very occasional evening/weekend work – paid as overtime or taken as time in lieu.
Benefits
- Full training and mentoring to develop your IT skills.
- A supportive team environment where you\’ll be encouraged to learn and take on new challenges.
- Exposure to a wide variety of IT systems, customers, and real-world problem-solving.
- Hybrid working arrangement with a mix of home, office, and customer site work.
- Career development opportunities within the company after apprenticeship/training completion.
- Safety boots and uniform provided at no cost.
- Regular team socials and activities.
- Time off in lieu (TOIL) for extra hours worked, or overtime pay.
- Hybrid (working from home, customer sites, and office as required).
- All IT equipment and tools provided for your role.
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we\’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
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IT Support Technician Apprentice. Job in Croydon Education & Training Jobs employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice. Job in Croydon Education & Training Jobs
✨Tip Number 1
Get your tech skills ready! Brush up on your knowledge of Windows and Microsoft Office, and maybe even fix a few computers for friends or family. This hands-on experience will show employers you're passionate about IT.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or face-to-face, being able to explain tech issues clearly is key. Try role-playing with a friend to get comfortable with customer interactions.
✨Tip Number 3
Network like a pro! Attend local tech meetups or online forums to connect with others in the industry. You never know who might have a lead on an apprenticeship or job opportunity!
✨Tip Number 4
Apply through our website! We make it super easy to submit your application, and you'll be one step closer to landing that IT Support Technician role. Don't miss out on this chance to kickstart your career!
We think you need these skills to ace IT Support Technician Apprentice. Job in Croydon Education & Training Jobs
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any hands-on experience you have, like fixing computers or setting up networks. This will help us understand your genuine interest in the field.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We want to see how you can contribute to our team and support our customers effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, as this will make it easier for us to see your potential.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and Microsoft Office. Be ready to discuss any hands-on experience you've had, like fixing computers or setting up networks. This shows your passion for IT and gives you a solid foundation to build on.
✨Practice Your Communication Skills
Since you'll be providing support via phone, email, and in person, practice explaining technical issues in simple terms. Role-play with a friend or family member to get comfortable with this. Good communication can set you apart from other candidates.
✨Show Your Problem-Solving Mindset
Prepare examples of how you've tackled tech problems in the past. Whether it was helping a friend with a computer issue or troubleshooting your own devices, having specific stories ready will demonstrate your problem-solving skills and attention to detail.
✨Be Customer-Focused
Think about how you can build strong relationships with customers. During the interview, express your enthusiasm for helping others and your friendly approach. Employers love candidates who are not just technically skilled but also approachable and customer-oriented.