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- Tasks: Provide first-line tech support and manage helpdesk tickets.
- Company: Join Whale Tankers, a leader in IT solutions with a supportive team.
- Benefits: Enjoy a pension scheme, bonus structure, and free onsite parking.
- Why this job: Gain hands-on experience and work on impactful projects in a dynamic environment.
- Qualifications: 3 GCSEs at grades 4+ and a proactive attitude towards learning.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
Job Description
Employer description:
Kickstart Your Career in IT with Whale Tankers!
Are you passionate about technology and eager to start your career in IT? Whale Tankers is looking for a motivated IT Support Technician Apprentice to join our dynamic Information Technology team. This is a fantastic opportunity to gain hands-on experience, work on exciting infrastructure projects, and grow your skills in a supportive environment.
Overview:
Why Join Whale Tankers?
- Gain real-world experience in a busy IT department
- Work on meaningful projects that impact the business
- Learn from experienced professionals
- Build a strong foundation for a career in IT
Responsibilities:
- Delivering first-line technical support to internal users
- Managing helpdesk tickets: logging, updating, and closing tasks
- Handling user accounts for new starters and leavers via Active Directory
- Assisting with hardware/software installations, configurations, and troubleshooting
- Supporting the IT team with day-to-day operations and infrastructure projects
- Maintaining stock levels for IT consumables (e.g., printer supplies, cables)
- Ensuring minimal downtime by resolving issues efficiently and professionally
- Upholding the reputation of the IT department through excellent service
Desirable skills:
We’re seeking someone who is:
- Curious and open to learning new technologies and methods
- Customer-focused with a proactive approach to problem-solving
- Results-driven and committed to completing tasks effectively
- Trustworthy, honest, and respectful of confidentiality
- Adaptable and resilient in the face of challenges
- A team player who thrives in a collaborative environment
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.?
For more information please visit the UK ENIC website.
Working hours: 37.5 hours a week, 8:30am – 5pm, Monday to Friday.
Benefits:
- Company Pension Scheme
- Bonus Structure
- Opportunity to join Share Ownership Scheme
- Free onsite parking
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Support Technician Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tools and software, such as ticketing systems and Active Directory. This knowledge will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled technical issues in the past. Be ready to discuss these scenarios during your interview to highlight your customer-focused mindset.
✨Tip Number 3
Research Whale Tankers and their IT projects to understand their business needs. Tailoring your conversation to align with their goals will show your genuine interest in the company and the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace IT Support Technician Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IT Support Technician Apprentice position at Whale Tankers. Understand the responsibilities and desirable skills they are looking for, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experiences and skills that align with the job requirements. Emphasise any technical support experience, customer service roles, or projects that demonstrate your problem-solving abilities and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and eagerness to learn. Mention specific reasons why you want to join Whale Tankers and how you can contribute to their IT team. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at QA
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IT and technology during the interview. Share any personal projects or experiences that demonstrate your interest, as this will show the employer that you're genuinely excited about the role.
✨Prepare for Common Technical Questions
Brush up on basic IT concepts and troubleshooting techniques. Be ready to answer questions about hardware, software, and common issues you might encounter in a support role. This preparation will help you feel more confident and capable.
✨Demonstrate Your Problem-Solving Skills
Employers love candidates who can think on their feet. Prepare examples of how you've approached and solved problems in the past, whether in school projects or personal experiences. This will highlight your proactive approach to challenges.
✨Ask Insightful Questions
At the end of the interview, be sure to ask thoughtful questions about the company culture, team dynamics, and the types of projects you'll be working on. This shows your interest in the role and helps you determine if it's the right fit for you.
