At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues in a dynamic environment.
- Company: Join Star Refrigeration, the UK's largest independent refrigeration engineering company.
- Benefits: Enjoy 35 days annual leave, private medical insurance, and a generous pension scheme.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your IT career with hands-on experience and professional development opportunities.
- Qualifications: No prior experience needed; just bring your passion for tech and problem-solving skills.
The predicted salary is between 18564 - 18564 £ per year.
About Star Refrigeration
Star Refrigeration is the UK's largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 450 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.
About the role
We are currently recruiting for an IT Support Engineer to join their growing team. Working in a fast‑paced environment the successful candidate will provide excellent technical support to all colleagues across the business. The role will be based at their head office in Thornliebank, Glasgow. The successful candidate will report to the IT Infrastructure Lead and be responsible for supporting first line technical issues and identifying areas for continuous improvement. Alongside this, you'll be working with QA to complete your apprenticeship in Digital Technologies - IT Support SCQF 8.
Responsibilities
- 1st line IT support relating to technical issues involving Microsoft's core business applications and operating systems
- Installation work including PC, printers, switches and software deployments
- Respond to and triage incoming calls and emails
- Clear documentation in the helpdesk system of all tasks carried out
- Communication with users as required, keeping them informed of ticket progress and notifying them of impending changes or agreed outages
- Work closely with other team members to ensure effective communication
- Escalate helpdesk cases that require engineer level support
- Understand and adhere to service processes
Who we're looking for
We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders. The successful candidate will have excellent interpersonal and communication skills, excellent technical knowledge, a proactive hands‑on approach to problem solving, plus the ability to prioritise and work well under pressure. Experience of working within a similar environment would be beneficial however, training will be provided.
If you're passionate about tech, ready to take the next step of your IT career and join a company dedicated to developing you professionally then this could be the one for you, apply below!
Salary: £18,564 per annum
Working hours: 39 hours per week, Monday to Thursday 8.30am to 5pm and Friday 8:30am - 4pm
Benefits
- Annual leave: 35 days inclusive of bank holidays
- Pension: 8% non‑contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC's
- Twice yearly salary reviews with reference to RPI
- Professional development: biannual reviews on development to encourage career growth
- Private medical insurance available after 6 months of employment with additional family option
- Permanent health insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions
- Life assurance: 6 × annual salary
- Employee assistance programme: 24/7 phoneline offering practical support and access to counsellors
- Star share ownership plan: option to become a company shareholder through pre‑tax saving scheme
- Cycle to work and electric vehicle leasing salary sacrifice schemes
- Annual company profitability bonus
- Employee milestone awards, including increased holiday entitlement
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Engineer Apprentice. Job in Glasgow Education & Training Jobs employer: QA
Star Refrigeration is an exceptional employer, recognised as an Investors in People Platinum accredited company that prioritises employee development and well-being. Located in Thornliebank, Glasgow, we offer a supportive work culture with extensive benefits including 35 days of annual leave, private medical insurance, and a strong focus on professional growth through biannual reviews and apprenticeship opportunities. Join us to kickstart your IT career in a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer Apprentice. Job in Glasgow Education & Training Jobs
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like QA.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if QA is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to QA, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like QA directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Engineer Apprentice. Job in Glasgow Education & Training Jobs
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like QA want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For QA, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at QA
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
