At a Glance
- Tasks: Provide IT support through helpdesk, onsite installations, and remote management.
- Company: Join RHP Computer Solutions, a friendly Lichfield-based IT support company.
- Benefits: Enjoy a supportive team, career development opportunities, and company social events.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your IT career with hands-on experience and earn while you learn.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
Job Description
AboutRHP Computer Solutions:
RHP Computer Solutions is a Lichfield-based IT support company providing managed IT services, cybersecurity, cloud solutions, and network support for small to medium-sized businesses. Founded in 2010, they focus on delivering personalised, flexible IT assistance—without long-term contracts—covering everything from server migrations and wireless infrastructure to cyber essentials auditing and ongoing service-desk support.
Responsibilities:
- Helpdesk telephone support
- Onsite support
- Onsite installations
- Remote management & monitoring of IT systems
- Remote software support
- Daily checks of IT systems
- Monthly checks of IT systems
Desirable skills:
- Effective communication
- Self-motivated to learn
- Professional approach
- Good time management
- Effective troubleshooter
- Logical thinker
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: Monday to Friday, 9am - 5pm, with 1 hour lunch break
Benefits:
- Friendly small team
- Fast development
- Opportunities to undertake further qualifications for career enhancement
- Fantastic broad knowledge of business IT support gained
- Company social events
- Business laptop & mobile phone after probation period
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Engineer Apprentice in Lichfield employer: QA
RHP Computer Solutions is an exceptional employer located in Lichfield, offering a supportive and friendly work environment where apprentices can thrive. With a focus on personal development, employees benefit from fast career progression, opportunities for further qualifications, and a wealth of knowledge in business IT support. The company fosters a collaborative culture with regular social events, ensuring a rewarding and engaging apprenticeship experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer Apprentice in Lichfield
✨Tip Number 1
Get to know the company! Research RHP Computer Solutions and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. As an IT Support Engineer Apprentice, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive! If you have any relevant projects or experiences, bring them up during your discussions. Show us how you've tackled problems before and how you can apply that to the role.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Don’t wait around; the sooner you apply, the better your chances!
We think you need these skills to ace IT Support Engineer Apprentice in Lichfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the IT Support Engineer Apprentice role. Highlight any relevant skills or experiences that match what RHP Computer Solutions is looking for, like effective communication and troubleshooting abilities.
Show Your Enthusiasm:Let your passion for IT shine through in your written application. We want to see that you're self-motivated and eager to learn, so don’t hold back on expressing your excitement about the opportunity!
Keep It Professional:While we love a friendly tone, remember to maintain a professional approach in your application. Use clear language, check your spelling and grammar, and make sure it’s well-structured to leave a great impression.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people quickly. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at QA
✨Know Your Stuff
Make sure you understand the basics of IT support, including helpdesk operations and remote management. Brush up on common troubleshooting techniques and be ready to discuss any relevant experience or projects you've worked on.
✨Show Off Your Communication Skills
Since effective communication is key in IT support, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly to questions.
✨Be Ready to Learn
Express your eagerness to learn and grow within the role. RHP Computer Solutions values self-motivated individuals, so share examples of how you've taken the initiative to learn new skills or solve problems in the past.
✨Ask Smart Questions
Prepare thoughtful questions about the company and the apprenticeship. This shows your interest and helps you gauge if the role is a good fit for you. Ask about the team dynamics, training opportunities, and what a typical day looks like.
