At a Glance
- Tasks: Provide first-line IT support and resolve technical issues daily.
- Company: Join Bell, a leading tech consultancy with over 1000 professionals globally.
- Benefits: Enjoy healthcare, dental plans, retail discounts, and a birthday day off!
- Other info: 90% of apprentices secure permanent roles post-completion; apply now to kickstart your career!
- Why this job: Gain hands-on IT experience while working towards recognised qualifications in a supportive environment.
- Qualifications: A passion for IT and basic knowledge of computer systems and networking is essential.
Job Description
Allied Vehicles are offering an exciting opportunity for an IT Support Engineer Apprentice to join our team while working towards a Technical Apprenticeship in IT Support (SCQF Level 8) with QA.
Allied Vehicles is one of the UK’s leading automotive and mobility solution providers, specialising in vehicle manufacturing, adaptation, and support services. The company plays a key role in improving accessibility and independence for customers across the UK. With a strong reputation for innovation and quality, Allied Vehicles offers a supportive environment where apprentices can develop their skills, gain real responsibility, and build a long-term career.
At Allied Vehicles, we value respect, collaboration, courage, ambition, and passion, and we’re looking for someone who shares these values.
What you’ll be doing:
- Providing 1st line IT support via the service desk
- Diagnosing and troubleshooting hardware and software issues
- Setting up and maintaining user equipment and systems
- Installing and supporting company-approved software
- Recording and documenting support requests and solutions
- Assisting with IT projects and general departmental tasks
What you’ll gain:
- A recognised SCQF Level 8 qualification in IT Support
- Hands-on experience in a professional IT environment
- Ongoing support and development with QA and our internal team
What we’re looking for:
- Strong interest in IT and technology
- Good communication and problem-solving skills
- A proactive, can-do attitude
- Ability to work both independently and as part of a team
Salary: £16,640 per annum
Working hours: Full-time, 37.5 hours per week
Benefits include:
- 25 days annual leave + bank holidays
- Company pension and annual profit share
- Cycle-to-work scheme & employee discounts
- Free on-site parking and staff facilities
- 24/7 virtual GP access and wellbeing support
- Career progression and annual salary reviews
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Engineer Apprentice in Glasgow employer: QA
At Bell, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. As an IT Support Engineer Apprentice, you'll benefit from hands-on experience, comprehensive training, and a clear pathway to career advancement, all while enjoying perks like healthcare insurance, retail discounts, and a birthday day off. Our commitment to employee growth and development ensures that you will not only gain valuable skills but also have the opportunity to secure permanent employment upon completion of your apprenticeship.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer Apprentice in Glasgow
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing how to use ticketing systems or remote desktop applications can give you a leg up during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss specific examples of how you've resolved technical issues in the past, even if they were informal or personal experiences.
✨Tip Number 3
Showcase your communication skills. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy.
✨Tip Number 4
Research Bell and their services. Understanding their business model and the technologies they use will help you tailor your conversation and demonstrate your genuine interest in the role.
We think you need these skills to ace IT Support Engineer Apprentice in Glasgow
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the IT Support Engineer Apprentice position. Understand the responsibilities and desirable skills required, as this will help you tailor your application.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous IT support experience, technical skills, or projects that demonstrate your interest in technology.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Bell and how you can contribute to their IT team. Be sure to include examples of your problem-solving abilities and communication skills.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at QA
✨Show Your Passion for IT
Make sure to express your genuine interest in technology during the interview. Talk about any personal projects or experiences that demonstrate your enthusiasm for IT, as this will resonate well with the employer.
✨Prepare for Technical Questions
Brush up on basic computer systems, software, and networking principles. Be ready to answer questions related to troubleshooting common issues, as this is a key part of the role.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you approach problem-solving. You might be asked to describe a time when you resolved a technical issue, so think of examples that showcase your initiative and analytical thinking.
✨Practice Clear Communication
Since the role involves providing support to end users, practice explaining technical concepts in simple terms. Good communication skills are essential, so ensure you convey your thoughts clearly and confidently.
