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- Tasks: Provide first-line IT support and resolve technical issues daily.
- Company: Join Bell, a leading tech consultancy with over 1000 professionals globally.
- Benefits: Enjoy healthcare, dental plans, retail discounts, and a birthday day off!
- Why this job: Gain hands-on IT experience while working towards recognised qualifications in a supportive environment.
- Qualifications: A passion for IT and basic knowledge of computer systems and networking is essential.
- Other info: 90% of apprentices secure permanent roles post-completion; apply now to kickstart your career!
Job Description
About Star Refrigeration:
Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 450 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers.
About the role:
We are currently recruiting for an IT Support Engineer to join their growing team. Working in a fast-paced environment the successful candidate will provide excellent technical support to all colleagues across the business. The role will be based at their head office in Thornliebank, Glasgow. The successful candidate will report to the IT Infrastructure Lead and be responsible for supporting first line technical issues and identifying areas for continuous improvement. Alongside this, you’ll be working with QA to complete your apprenticeship in Digital Technologies – IT Support SCQF 8.
Responsibilities:
- 1st line IT support relating to technical issues involving Microsoft’s core business applications and operating systems
- Installation work including PC, printers, switches and software deployments
- Respond to and triage incoming calls and emails
- Clear documentation in the helpdesk system of all tasks carried out
- Communication with users as required, keeping them informed of ticket progress and notifying them of impending changes or agreed outages
- Work closely with other team members to ensure effective communication
- Escalate helpdesk cases that require engineer level support
- Understand and adhere to service processes
Who we’re looking for:
We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders.
The successful candidate will have excellent interpersonal and communication skills, excellent technical knowledge, a proactive hands-on approach to problem solving, plus the ability to prioritise and work well under pressure. Experience of working within a similar environment would be beneficial however, training will be provided.
If you’re passionate about tech, ready to take the next step of your IT career and join a company dedicated to developing you professionally then this could be the one for you, apply below!
Salary: £18,564 per annum
Working hours: 39 hours per week, Monday to Thursday 8.30am to 5pm and Friday 8:30am – 4pm
Benefits:
- Annual leave: 35 days inclusive of
IT Support Engineer Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing how to use ticketing systems or remote desktop applications can give you a leg up during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss specific examples of how you've resolved technical issues in the past, even if they were informal or personal experiences.
✨Tip Number 3
Showcase your communication skills. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy.
✨Tip Number 4
Research Bell and their services. Understanding their business model and the technologies they use will help you tailor your conversation and demonstrate your genuine interest in the role.
We think you need these skills to ace IT Support Engineer Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IT Support Engineer Apprentice position. Understand the responsibilities and desirable skills required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous IT support experience, technical skills, or projects that demonstrate your interest in technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Bell and how you can contribute to their IT team. Be sure to include examples of your problem-solving abilities and communication skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at QA
✨Show Your Passion for IT
Make sure to express your genuine interest in technology during the interview. Talk about any personal projects or experiences that demonstrate your enthusiasm for IT, as this will resonate well with the employer.
✨Prepare for Technical Questions
Brush up on basic computer systems, software, and networking principles. Be ready to answer questions related to troubleshooting common issues, as this is a key part of the role.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you approach problem-solving. You might be asked to describe a time when you resolved a technical issue, so think of examples that showcase your initiative and analytical thinking.
✨Practice Clear Communication
Since the role involves providing support to end users, practice explaining technical concepts in simple terms. Good communication skills are essential, so ensure you convey your thoughts clearly and confidently.