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- Tasks: Support and develop IT systems while helping colleagues use technology effectively.
- Company: Join JT Atkinson, a family-owned builders' merchant with a strong community focus.
- Benefits: Enjoy a profit share scheme, early finishes on Fridays, and staff discounts.
- Why this job: Kickstart your career in IT with hands-on experience and potential for permanent employment.
- Qualifications: Level 3 qualifications in STEM subjects and 2nd line support experience required.
- Other info: 90% of apprentices secure permanent roles after completing their training.
Employer description:
JT Atkinson is a family-owned builders\’ merchant established in 1860, with 37 branches across Cumbria, Yorkshire, and the North East. Supplying over 20,000 products, from building materials to plumbing, timber and roofing, the company is known for reliable prices, expert advice, and excellent customer service. With a strong local presence supported by a central hub in Middlesbrough, JT Atkinson combines heritage and community focus with the scale to deliver for trade and retail customers alike.
Overview:
As an IT Support Degree Apprentice at JT Atkinson, you will play a key role in developing and implementing effective software and systems that enable the business to achieve its goals in a reliable, secure and efficient way. You will be responsible for monitoring and maintaining the company\’s ERP system, other software, networks, security measures and communication tools, while also providing support to colleagues to ensure they can use technology productively in their day-to-day work.
Responsibilities:
- Provide 2nd/3rd line IT support to colleagues by phone, e-mail, remotely and in person working to SLA thresholds.
- Help support, configure and develop the ERP solution used for the company\’s core operations.
- Lead and mentor less experienced team members.
- Work with colleagues and directors throughout the business as necessary to develop, implement and improve IT systems which will aid the company in achieving its objectives. Appropriately test and troubleshoot new and existing systems as they develop.
- Work with IT third providers as necessary to maintain reliable and secure IT systems.
- Lead minor projects to integrate or develop security tools, networking changes, new software, ready new branches for opening, etc.
- Developing business intelligence to support decision making in sales, purchasing, transport and stock control.
Desirable skills:
We expect all employees to adopt the following list at all times
- Positive \’can do\’ attitude.
- Willing to go the extra mile.
- Excellent communication skills and fully focussed on customer service.
- Professional attitude at all times.
- Clear focus on high quality and business profit.
- Great team player.
- Positive and adaptable to new opportunities.
- Play an active role in health and safety and site security.
- Clean, tidy appearance.
- Act with honesty, integrity and with respect for the company and customers at all times.
- 2nd Line Support (necessary)
- IT Supervisor experience (desirable)
- Sequel skills (very desirable)
- Understanding of basic cyber concepts
- Driver\’s license is required for this role
Entry requirements:
- Full-time employment in a relevant role
- Level 3 qualifications in STEM subjects (e.g., 2 A Levels, BTEC Diplomas, Apprenticeship, or equivalent)
Working hours:
39 hours per week, 8am – 5pm or 7:30am – 4:30am Monday to Thursday, with one hour early finish on Fridays.
Benefits:
- Profit share scheme
- 4pm finish on Fridays
- Pension Scheme
- Cycle to work scheme
- Staff discount
- Opportunity for full time employment after apprenticeship if successful.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we\’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
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IT Support Degree Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Degree Apprentice
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JT Atkinson on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues or explain tech concepts to non-techy colleagues. We want you to shine!
✨Tip Number 3
Show off your passion for IT! During interviews, share any personal projects or experiences that highlight your skills and enthusiasm. It’s all about demonstrating that 'can do' attitude they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at JT Atkinson.
We think you need these skills to ace IT Support Degree Apprentice
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology and IT support. Share any relevant experiences or projects that highlight your skills and interest in the field. We love candidates who are genuinely excited about what they do!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role at JT Atkinson. Highlight your 2nd line support experience and any relevant qualifications. We want to see how you fit into our team and how your skills can help us achieve our goals.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's necessary. We appreciate candidates who can communicate effectively, as this is key in IT support roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at QA
✨Know Your Tech
Make sure you brush up on your IT knowledge, especially around ERP systems and 2nd/3rd line support. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've solved tech issues in the past.
✨Show Your Customer Service Skills
Since JT Atkinson values excellent customer service, prepare examples of how you've provided support to colleagues or customers. Highlight your communication skills and your positive attitude when dealing with challenges.
✨Demonstrate Team Spirit
As a team player, be ready to talk about your experiences working in teams. Share instances where you've mentored others or collaborated on projects, showing that you can lead and support your peers effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s IT systems and future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.