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For Companies At a Glance
- Tasks: Support IT systems and help colleagues use technology effectively.
- Company: JT Atkinson is a family-owned builders' merchant with a strong community focus.
- Benefits: Enjoy a profit share scheme, early finishes on Fridays, and staff discounts.
- Why this job: Gain hands-on experience in IT while contributing to a reputable company.
- Qualifications: Level 3 qualifications in STEM subjects are required.
- Other info: 90% of apprentices secure permanent roles after completing their apprenticeship.
Job Description
Employer description:
JT Atkinson is a family-owned builders’ merchant established in 1860, with 37 branches across Cumbria, Yorkshire, and the North East. Supplying over 20,000 products, from building materials to plumbing, timber and roofing, the company is known for reliable prices, expert advice, and excellent customer service. With a strong local presence supported by a central hub in Middlesbrough, JT Atkinson combines heritage and community focus with the scale to deliver for trade and retail customers alike.
Overview:
As an IT Support Degree Apprentice at JT Atkinson, you will play a key role in developing and implementing effective software and systems that enable the business to achieve its goals in a reliable, secure and efficient way. You will be responsible for monitoring and maintaining the company’s ERP system, other software, networks, security measures and communication tools, while also providing support to colleagues to ensure they can use technology productively in their day-to-day work.
Responsibilities:
- Provide 2nd/3rd line IT support to colleagues by phone, e-mail, remotely and in person working to SLA thresholds.
- Help support, configure and develop the ERP solution used for the company’s core operations.
- Lead and mentor less experienced team members.
- Work with colleagues and directors throughout the business as necessary to develop, implement and improve IT systems which will aid the company in achieving its objectives. Appropriately test and troubleshoot new and existing systems as they develop.
- Work with IT third providers as necessary to maintain reliable and secure IT systems.
- Lead minor projects to integrate or develop security tools, networking changes, new software, ready new branches for opening, etc.
- Developing business intelligence to support decision making in sales, purchasing, transport and stock control.
Desirable skills:
*We expect all employees to adopt the following list at all times
- Positive ‘can do’ attitude.
- Willing to go the extra mile.
- Excellent communication skills and fully focussed on customer service.
- Professional attitude at all times.
- Clear focus on high quality and business profit.
- Great team player.
- Positive and adaptable to new opportunities.
- Play an active role in health and safety and site security.
- Clean, tidy appearance.
- Act with honesty, integrity and with respect for the company and customers at all times.
- 2nd Line Support (necessary)
- IT Supervisor experience (desirable)
- Sequel skills (very desirable)
- Understanding of basic cyber concepts
- Driver’s license is required for this role
Entry requirements:
- Full-time employment in a relevant role
- Level 3 qualifications in STEM subjects (e.g., 2 A Levels, BTEC Diplomas, Apprenticeship, or equivalent)
Working hours:
39 hours per week, 8am – 5pm or 7:30am – 4:30am Monday to Thursday, with one hour early finish on Fridays.
Benefits:
- Profit share scheme
- 4pm finish on Fridays
- Pension Scheme
- Cycle to work scheme
- Staff discount
- Opportunity for full time employment after apprenticeship if successful.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Support Degree Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Degree Apprentice
✨Tip Number 1
Familiarise yourself with JT Atkinson's business model and the specific software they use. Understanding their ERP system and how it integrates with their operations will give you a significant edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved IT issues in the past. Be ready to discuss these scenarios in detail, as practical experience is highly valued.
✨Tip Number 3
Network with current or former employees of JT Atkinson on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Demonstrate your commitment to customer service by preparing to discuss how you would handle various support scenarios. Highlighting your communication skills and positive attitude will resonate well with the company's values.
We think you need these skills to ace IT Support Degree Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the IT Support Degree Apprentice position. Tailor your application to highlight how your background aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant qualifications, experiences, and skills. Emphasise any IT support experience or STEM qualifications that relate to the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at JT Atkinson and how you can contribute to their goals, particularly in IT support and system development.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at QA
✨Research the Company
Before your interview, take some time to learn about JT Atkinson. Understand their history, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Technical Skills
As an IT Support Degree Apprentice, you'll need to demonstrate your technical knowledge. Be prepared to discuss your experience with ERP systems, 2nd/3rd line support, and any relevant software or tools you've used. Highlight specific examples where you've successfully resolved IT issues.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be ready to explain how you've effectively communicated with colleagues in the past, especially when providing IT support. Use examples that showcase your ability to simplify complex technical information for non-technical users.
✨Demonstrate a 'Can Do' Attitude
JT Atkinson values a positive attitude and willingness to go the extra mile. During the interview, share instances where you've gone above and beyond in previous roles or projects. This will align with their expectations and show that you're a great fit for their team.
