IT Support Apprentice. Job in Liverpool Education & Training Jobs

We have an exciting opportunity to work as an IT Support Apprentice for Sony! As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands‑on experience across desktop support, service desk operations, and IT infrastructure. You will work closely with experienced engineers, contributing to day‑to‑day support tasks and developing your technical and professional skills.

Please note: Applicants must be 18 years old or older.

Responsibilities:

• Assist in providing IT support services to game development teams
• Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision
• Help maintain day‑to‑day IT desktop support, including workstations, cabling, telephony, and software
• Assist with desktop‑related projects such as workstation upgrades, software deployments, and office moves
• Carry out installation and basic configuration of hardware and software
• Support the IT team in maintaining strong working relationships with the Development Studio
• Help monitor service performance against SLAs and report issues to senior team members
• Maintain accurate documentation of support activities and solutions

What you’ll learn:

• Developing knowledge of desktop security and asset management processes
• Assisting with the management and distribution of IT peripherals
• Learning how to optimise desktop and workstation performance
• Gaining exposure to hardware and software selection processes
• Understanding IT and information security policies and how they are applied in practice
• Supporting the team in ensuring services align with current security policies and standards

What we’re looking for:

• A strong interest in IT support and technology
• Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux)
• Willingness to learn about service desk operations and support processes
• Good problem‑solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to prioritise tasks and work effectively under guidance
• A proactive and customer‑focused mindset

The following experience would be beneficial:

• Exposure to IT environments or support roles (e.g., school, personal projects, or work experience)
• Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP)
• Interest in the gaming or creative industry
• Awareness of ITIL or IT service management concepts

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours: 37.5 hours per week, 9am to 5:30pm with a 1‑hour unpaid lunch break.Benefits: PlayStation perks such as free 1‑party games and free PlayStation Plus subscription, Pension scheme, Life assurance, Income protection, BUPA private medical.