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- Tasks: Join our IT Support team to provide desktop support and assist with tech issues.
- Company: Newcastle Hospitals NHS Foundation Trust is a leading NHS provider known for clinical excellence and innovation.
- Benefits: Enjoy discounts, free eye tests, gym access, and a supportive work environment.
- Why this job: Gain hands-on experience in IT while contributing to vital healthcare services.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology are required.
- Other info: This apprenticeship offers a clear path to career advancement within the NHS.
Job Description
***PLEASE NOTE*** To apply for this opportunity you must apply direct via the NHS website otherwise your application will not be considered:
Job vacancy: Apprentice Desktop Support Officer, The Newcastle upon Tyne Hospitals NHS Foundation Trust, 317 Regent Point | trac.jobs
Employer description:
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
Overview:
An opportunity has arisen for an IT Support Apprentice within the Trust IT department, to support the delivery of high-quality IT support services to the Trust. We are looking for an apprentice to join the Desktop Support Team who will be a key team member delivering second and third-line support to our end users.
Responsibilities:
- To provide first and second line desktop support services to users of information technology across the trust, to maximise the availability and functionality of information technology to end users. this may be either over the telephone, by e-mail or at the deskside.
- Provide assistance to the Senior Desktop Support Officers to diagnose and repair PCs, laptops, peripherals and applications.
- Provide desktop and peripheral installation, configuration and upgrade services to Trust and supported third party organisations.
- Maintain up to date IT records and asset management as required.
- Maintain up to date knowledge of technical hardware used within the trust.
- Provide basic end user familiarisation with PC hardware facilities when installing new or upgrade systems for end users.
- Provide basic end user familiarisation with peripherals facilities when installing new or upgraded systems for end users.
- Assess the suitability of PC locations before installation from a health and safety perspective.
- Be flexible in your approach to work in order to support the 3 primary sites and our community sites as required.
Desirable skills:
- Basic understanding of applications, including installation and configuration.
- Basic knowledge and experience of Microsoft operating systems.
- Basic knowledge of networks.
- The ability to demonstrate excellent listening and communication skills.
- Ability to work under pressure and to deadlines.
- Motivated and proactive.
- Patient and focused.
- Team player.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
37.5 hours per week.
Benefits:
- Discounts at high street shops, restaurants, events and online retailers for NHS staff.
- Free eye tests.
- Cycle to work scheme.
- Lease cars.
- Travel scheme.
- Gyms onsite with a range of equipment.
- Staff social club.
- Nursery onsite at Freeman Hospital for Childcare.
- Health and well-being support.
Future prospects:
You will be an NHS Band 2 throughout the apprenticeship for 18 months and then go up to a Band 3 salary with the possibility of securing a permanent role and further development opportunities
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
***PLEASE NOTE*** To apply for this opportunity you must apply direct via the NHS website otherwise your application will not be considered:
Job vacancy: Apprentice Desktop Support Officer, The Newcastle upon Tyne Hospitals NHS Foundation Trust, 317 Regent Point | trac.jobs
IT Support Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used by the NHS. Understanding their infrastructure can give you an edge during interviews, as you'll be able to speak knowledgeably about how you can contribute to their support services.
✨Tip Number 2
Network with current or former employees of the Newcastle Hospitals NHS Foundation Trust. They can provide insights into the work culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare for potential technical questions by brushing up on your knowledge of Microsoft operating systems and basic networking concepts. Being able to demonstrate your technical skills in a practical way can set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills during any interactions with the recruitment team. Since the role involves providing support to end users, being able to convey information clearly and effectively is crucial.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the IT Support Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Highlight Relevant Skills: Make sure to emphasise any relevant skills you possess, such as basic knowledge of Microsoft operating systems, communication skills, and your ability to work under pressure. Use specific examples from your past experiences to demonstrate these skills.
Craft a Strong Personal Statement: Write a personal statement that reflects your motivation for applying to this apprenticeship. Explain why you are interested in IT support and how this opportunity aligns with your career goals. Be genuine and enthusiastic!
Follow Application Instructions: Remember to apply directly via the NHS website as specified in the job posting. Ensure that all required documents are submitted correctly and that you adhere to any specific instructions provided in the application process.
How to prepare for a job interview at QA
✨Research the Trust
Before your interview, take some time to learn about Newcastle Hospitals NHS Foundation Trust. Understand their values, mission, and the services they provide. This will help you tailor your answers and show genuine interest in the organisation.
✨Showcase Your Technical Skills
Be prepared to discuss your understanding of IT support, including any experience with Microsoft operating systems and basic networking. You might be asked to solve a technical problem during the interview, so brush up on your troubleshooting skills.
✨Demonstrate Communication Skills
As an IT Support Apprentice, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms, and be ready to showcase your listening skills. This will demonstrate your ability to assist end users effectively.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or future opportunities within the Trust. This shows your enthusiasm and helps you assess if it's the right fit for you.
