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- Tasks: Provide first-line IT support and resolve technical issues daily.
- Company: Join Roxor Group, a leading UK bathroom product manufacturer with over 37 years of experience.
- Benefits: Enjoy flexible working hours, pension scheme, profit share, and 22 holidays a year.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities in a supportive environment.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology are essential.
- Other info: 90% of apprentices secure permanent roles; apply now to shape your future!
Employer description: Roxor Group Limited is a UK leader in bathroom product manufacturing and distribution. We own top brands like Hudson Reed, nuie, and Bayswater. With over 37 years of experience, we ensure quality through full supply chain control. Our mission is to deliver stylish, accessible bathroom solutions for all customers.
Responsibilities:
- Provide first-line IT support, resolving hardware, software, and network issues.
- Assist users with technical queries and system installations.
- Maintain and monitor IT systems, ensuring security and performance.
- Document support activities and contribute to IT projects.
Desirable skills:
- Basic knowledge of Microsoft .NET, SQL, and Java.
- Familiarity with computer hardware and Windows Server.
- Strong analytical and troubleshooting abilities.
- Proficiency in Microsoft Excel, including VBA and macros.
- Team player with strong communication skills.
- Eager to learn and take on new challenges.
- Reliable, detail-oriented, and proactive.
- Able to work independently and manage time effectively.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 37.5 hours per week, flexible shifts between 6am – 6pm with 30 minute lunch break.
Benefits:
- Auto enrolment into pension scheme after 3 months.
- Inclusion in company profit share after 3 months.
- 22 holidays per year.
Future prospects:
- 90% of QA Apprentices secure permanent roles post-apprenticeship.
- Opportunities for further apprenticeship training and certifications.
- Potential to progress into IT support, systems admin, or development roles.
- Long-term career development within a growing and innovative company.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Support Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft .NET, SQL, and Java. Having a basic understanding of these will not only help you during the interview but also show your eagerness to learn and adapt.
✨Tip Number 2
Brush up on your troubleshooting skills. Since the role involves providing first-line IT support, being able to demonstrate your analytical abilities and problem-solving techniques during the interview can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with teamwork and communication. As a team player, showcasing examples of how you've effectively collaborated with others or resolved conflicts can highlight your suitability for the role.
✨Tip Number 4
Research Roxor Group Limited and their brands. Understanding their mission and values will allow you to tailor your responses in the interview, demonstrating that you're genuinely interested in contributing to their success.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Support Apprentice role. Emphasise any experience you have with Microsoft .NET, SQL, Java, or troubleshooting technical issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your eagerness to learn and how your skills make you a good fit for the position at Roxor Group Limited.
Highlight Relevant Qualifications: Clearly list your GCSEs and any other qualifications that meet the entry requirements. If you have international qualifications, ensure you include documentation that compares them to UK standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at QA
✨Show Your Technical Knowledge
Make sure to brush up on your basic knowledge of Microsoft .NET, SQL, and Java. Be prepared to discuss how you've used these technologies in the past or how you would approach learning them in the role.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving hardware, software, and network issues, think of examples where you've successfully troubleshot a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Your Communication Skills
As a team player, it's essential to communicate effectively. Prepare to discuss how you've worked with others in the past, especially when assisting users with technical queries. Clear communication is key in IT support.
✨Express Your Eagerness to Learn
Roxor Group Limited values candidates who are eager to learn and take on new challenges. Be ready to share your enthusiasm for the role and any steps you've taken to further your knowledge in IT.
