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- Tasks: Provide first line IT support and troubleshoot issues for users.
- Company: Brodies LLP is Scotland's largest law firm, known for its growth and strong reputation.
- Benefits: Enjoy smart working, performance bonuses, enhanced family leave, and a pension.
- Why this job: Kickstart your IT career with hands-on experience and a nationally recognised qualification.
- Qualifications: A passion for IT and good customer service skills are essential.
- Other info: This apprenticeship offers dedicated support from a skills coach and mentor.
The predicted salary is between 8000 - 12000 £ per year.
Brodies LLP is a UK law firm headquartered in Scotland. It is the largest firm in its jurisdiction measured by income, directory rankings, and lawyer numbers. In the last three years, the firm's revenue has grown by 20%, and almost 100 new colleagues have joined.
Brodies are looking to expand their helpdesk team in Glasgow by recruiting an IT Modern Apprentice! This apprentice will be working towards an SCQF Level 8 Diploma.
What’s involved?
- Providing first line technical support and answering helpdesk calls in a timely fashion.
- PC troubleshooting via telephone and remote control of the user's computer or at their desk.
- Supporting remote workers using Virtual Private Network (VPN), portal and web-based access.
- Assisting with setting up new colleagues on various systems.
- Installing software and applications updates.
- Setting up and supporting audio visual equipment in client-facing areas.
- System administration.
- Keeping technical systems and knowledge up to date.
- Assisting the IT Team with the implementation and support of new software and hardware.
What do they need from you?
- Passion for IT.
- Good customer service.
- Good time keeping and attendance.
Salary: £20,000 per annum.
Working hours: Monday to Friday, 8:30am - 5pm.
Benefits:
- Smart working policy.
- Performance bonuses.
- Enhanced family leave policy.
- Length of service awards.
- Pension.
- Life assurance.
Future prospects: Possibility of permanent position within the IT department.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
IT Support Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing how to troubleshoot basic issues with operating systems, VPNs, and remote access tools will give you a leg up during the interview process.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be providing first-line support, demonstrating your ability to communicate effectively and empathetically with users can set you apart from other candidates.
✨Tip Number 3
Research Brodies LLP and their IT department. Understanding their values, recent projects, and the technologies they use will help you tailor your conversation and show genuine interest in the role.
✨Tip Number 4
Prepare for practical scenarios. Be ready to discuss how you would handle specific technical issues or customer interactions, as this will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Brodies LLP is looking for in an IT Support Apprentice. Highlight key responsibilities and required skills, such as customer service and technical support.
Tailor Your CV: Make sure your CV reflects your passion for IT and any relevant experience you have. Include any technical skills, customer service experience, or coursework that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at Brodies LLP and how you can contribute to their helpdesk team.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at QA
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT, as this will resonate well with the interviewers at Brodies.
✨Demonstrate Customer Service Skills
Since the role involves providing first line technical support, be prepared to discuss how you handle customer interactions. Use examples from past experiences where you successfully resolved issues or provided excellent service.
✨Prepare for Technical Questions
Brush up on basic IT concepts and troubleshooting techniques. Be ready to answer questions about common software issues, VPNs, and system administration tasks, as these are key aspects of the job.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team, the training process, and future prospects within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
