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- Tasks: Support IT queries, manage helpdesk requests, and assist with cloud services.
- Company: Chadwick Lawrence is a leading law firm in West Yorkshire, known for innovation and client service.
- Benefits: Enjoy hands-on experience, regular study time, and a nationally recognised qualification.
- Why this job: Kickstart your IT career in a supportive environment with real-world training and growth opportunities.
- Qualifications: 3 GCSEs at grades 4+ and a keen interest in IT and technology.
- Other info: 90% of apprentices secure permanent roles post-completion, offering great future prospects.
About us: Chadwick Lawrence is a leading law firm based in West Yorkshire, known for our strong local presence, excellent client service, and forward-thinking approach. We’ve made significant investments in technology to support the business, and we’re now looking to expand our IT team by welcoming a motivated IT Support Apprentice. This is a fantastic opportunity for someone looking to start their career in IT. You’ll receive hands-on training and mentoring in a live business environment, while also studying towards a recognised industry qualification.
Overview: This role is offered as part of the Azure Cloud Support Specialist Level 3 apprenticeship. As part of the programme, you will:
- Follow a structured training plan over 12–18 months.
- Dedicate 20% of your working hours to study and training.
- Learn how to support and manage cloud services such as Microsoft Azure.
- Gain knowledge of IT systems, networks, cyber security, and service management.
- Complete a formal End-Point Assessment (EPA) upon completion.
- Achieve a nationally recognised Level 3 ICT qualification.
- Have the opportunity to gain industry certifications, such as Microsoft Azure Fundamentals (AZ-900).
If you’re ready to start your IT career in a role where you’ll be supported, challenged, and empowered to grow, we’d love to hear from you.
Responsibilities: As an IT Support Apprentice, you’ll work closely with our experienced IT team and develop practical skills in:
- Acting as the first point of contact for internal IT queries.
- Logging and managing support requests through our helpdesk system.
- Setting up new users and devices, including laptops, phones, and software.
- Supporting our Microsoft Azure cloud environment, including user management, storage, and virtual machines.
- Assisting with day-to-day troubleshooting of hardware, software, and connectivity issues.
- Maintaining high standards of cyber security and data protection.
- Working with third-party IT providers to help resolve technical problems.
- Gaining experience with systems specific to the legal sector.
- Developing your communication, time management, and problem-solving skills.
We’re looking for someone who is:
- Genuinely interested in IT, technology, and cloud computing.
- Eager to learn and develop their skills in a real-world environment.
- A good communicator who enjoys helping others.
- Organised and proactive, with strong attention to detail.
- Committed to completing the apprenticeship and progressing in their career.
- Has a full UK driving licence and access to a car (desirable but not essential).
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 37.5 hours per week.
Benefits:
- Hands-on experience in a modern, forward-thinking legal firm.
- A supportive team environment where learning is encouraged.
- Regular study time during working hours.
- A nationally recognised Level 3 qualification.
- Exposure to cloud platforms and legal IT systems.
- Long-term development and potential career progression within the company.
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Support Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarise yourself with Microsoft Azure and its services. Since this role involves supporting Azure cloud environments, having a basic understanding of how Azure works will give you a significant advantage during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled technical issues in the past. Even if these are from personal projects or school assignments, demonstrating your ability to troubleshoot will impress the hiring team.
✨Tip Number 3
Engage with online communities or forums related to IT support and cloud computing. This not only helps you learn but also shows your enthusiasm for the field, which can be a great talking point during your interview.
✨Tip Number 4
Prepare to discuss your communication skills, as this role requires you to assist others with IT queries. Think of instances where you've effectively communicated complex information to someone less tech-savvy, as this will highlight your suitability for the position.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Support Apprentice position. Familiarise yourself with the skills needed, such as communication, problem-solving, and a genuine interest in IT.
Tailor Your CV: Craft your CV to highlight relevant experiences and skills that align with the job description. Emphasise any previous IT-related coursework, projects, or personal interests that demonstrate your enthusiasm for technology and cloud computing.
Write a Compelling Cover Letter: Your cover letter should express your motivation for applying and how the apprenticeship aligns with your career goals. Mention specific aspects of Chadwick Lawrence that attract you, such as their investment in technology and supportive learning environment.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at QA
✨Show Your Passion for IT
Make sure to express your genuine interest in IT and technology during the interview. Share any personal projects or experiences that demonstrate your enthusiasm for cloud computing and how you stay updated with industry trends.
✨Prepare for Technical Questions
Expect questions related to basic IT concepts, cloud services, and troubleshooting. Brush up on your knowledge of Microsoft Azure and common IT support scenarios to showcase your readiness for the role.
✨Demonstrate Your Communication Skills
As an IT Support Apprentice, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms and be ready to discuss how you would handle support requests from non-technical staff.
✨Ask Insightful Questions
Prepare thoughtful questions about the apprenticeship programme, the team you'll be working with, and the technologies used at Chadwick Lawrence. This shows your eagerness to learn and helps you assess if the role is a good fit for you.
