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- Tasks: Join our IT team as an apprentice, providing tech support and maintaining equipment.
- Company: Parkwood Holdings is a leading UK support services provider with over 5,000 employees.
- Benefits: Enjoy free membership at Parkwood sites, a cycle to work scheme, and employee discounts.
- Why this job: Gain hands-on experience in tech while working in a supportive and collaborative environment.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology are essential.
- Other info: Potential for full-time roles and career growth after completing the apprenticeship.
Parkwood Holdings is a leading provider of support services to both public and private sector clients across the UK. We have over 5,000 employees operating from more than 170 offices nationwide. The IT department, based at the Chorley head office, provides vital IT support to the entire group.
We are looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice. This is a fantastic opportunity to gain practical experience and develop technical skills in a professional environment.
You’ll be the first point of contact for colleagues requiring technical support—whether via phone, helpdesk, or in person. You’ll assist with setting up and maintaining IT equipment, resolving hardware and software issues, and supporting various IT systems across the company. You’ll also play a key role in ensuring all IT processes are documented and follow company policies.
Responsibilities:
- Responding to technical issues and delivering excellent customer service.
- Installing, configuring, and repairing IT equipment (PCs, laptops, mobile devices, VoIP phones, printers, etc).
- Performing maintenance and repairs on hardware.
- Supporting and troubleshooting software including Windows 11, Chrome OS, Google Workspace, Microsoft Office, and company-specific applications.
Desirable skills:
- Strong communication skills.
- Problem-solving and logical thinking.
- Good organisational and time management skills.
- Enthusiastic and passionate about technology.
- Willingness to learn and grow in the role.
- Team player with a collaborative approach.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 40 hours per week, Monday to Friday, 8:30am - 5pm with 30 minute lunch break.
Benefits:
- Free employee membership at Parkwood sites.
- Cycle to work scheme.
- Employee discount hub.
Future prospects: On successful completion of the apprenticeship, there may be opportunities to progress into a full-time IT Support role within the organisation. As part of a large and diverse Group, long-term career development opportunities across different departments and specialisms are also available.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Support Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tools and software, such as ticketing systems and remote desktop applications. This knowledge will help you stand out during interviews, as you'll be able to demonstrate your readiness to jump into the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past, whether in a personal or academic setting. This will illustrate your ability to think logically and tackle challenges head-on.
✨Tip Number 3
Network with current IT professionals or apprentices in similar roles. Engaging with them can provide valuable insights into the day-to-day responsibilities and expectations, which you can use to tailor your approach when applying.
✨Tip Number 4
Demonstrate your enthusiasm for technology by staying updated on the latest trends and developments in the IT field. Mentioning recent advancements or tools during your interview can show your passion and commitment to the industry.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the IT Support Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant skills, education, and any previous experience in IT or customer service. Make sure to include your GCSE results and any technical skills you possess, such as familiarity with Windows 11 or Google Workspace.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for technology and your eagerness to learn. Mention specific examples of how you've demonstrated problem-solving skills or teamwork in the past, as these are key attributes for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in an IT support role.
How to prepare for a job interview at QA
✨Show Your Enthusiasm for Technology
Make sure to express your passion for technology during the interview. Talk about any personal projects or experiences you've had with IT support, as this will demonstrate your genuine interest in the field.
✨Prepare for Common Technical Questions
Familiarise yourself with common technical issues and solutions related to hardware and software, especially those mentioned in the job description like Windows 11 and Google Workspace. This preparation will help you answer questions confidently.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for colleagues needing support, practice explaining technical concepts in simple terms. This will show that you can communicate effectively with non-technical users.
✨Ask Insightful Questions
At the end of the interview, ask questions about the team dynamics, training opportunities, or specific IT projects. This shows your eagerness to learn and engage with the company culture.
