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Do you want to begin an exciting career at one of the UK’s leading consumer law firms? At Slater and Gordon, they are constantly looking for emerging talent and due to the success of their current and former apprentices they are once again looking to expand the team with a new IT Support Apprentice. Slater and Gordon is one of the UK's leading law firms with offices based locally around the country. They represent clients across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law, wills, tax, trusts and probate, and disputes. Their reputation is built on the range of expertise offered by specialist lawyers across all areas of law. Their mission is to provide high quality, technology-driven legal services to all consumers.
About the role:
The IT department manages all technology in the business, including infrastructure, software and hardware. The team plays a key role in driving technological improvements across the business and ensuring that the business remains at the forefront of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business.
Responsibilities:
- Deliver excellent customer and technology services via the Service Desk channels
- Use service monitoring tools to aid problem solving and service delivery
- Use automation where possible to support the automatic resolution or mitigation of issues
- Support, develop and co-ordinate the effective functioning of business applications
- Contribute to the planning of application scalability, configuration changes and releases
- Providing virtual support for staff working remotely as well as on-site
- Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain
- Handle escalated Service Desk tickets, incident management and service requests as appropriate
- Contribute to and resolve escalated customer, supplier, and vendor issues
- Develop and demonstrate an understanding of customer and business needs
- Participate and assist in driving the knowledge management process
- Participate in IT related projects
- Assist with the creation, distribution, and analysis of operational, business and financial reporting
- Contribute to the production of IT support documentation as part of knowledge base
Desirable skills:
- Good communication skills
- Excellent customer service skills
- Basic level of IT knowledge and general IT skills
- Excellent time/task management skills
- Good problem-solving skills
- Can manage a varied and unpredictable workload
- Pro-active approach to tasks
- Can work as part of a team but also autonomously with minimal supervision when required
- Able to make decisions (with support when required)
- Ability to deal with difficult customers and provide a satisfactory outcome in an efficient and polite manner
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 35 hours per week, Monday to Friday, 9am – 5pm
Benefits:
- 25 days holiday allowance plus bank holidays
- Buy and sell annual leave up to 5 days
- Employee referral scheme
- Group incentive plan (discretionary annual bonus scheme)
- Aviva Digicare+ Workplace App providing you with services including annual health checks, access to digital GP’s, mental health consultations, 2nd medical opinions and more
- BUPA cover after 1 years’ service
- Employee assistance programme where you can access free webinars for stress awareness and counselling sessions
- Group income protection which will support you with an income if you are unable to work long term, as a result of an illness or injury
- Health and wellbeing programme and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more
- Life assurance cover
- Workplace pension, 5% once probation is passed
- Benefits hub providing discounts in over 700 services including cinema tickets, food & drink, travel and high street stores
Future prospects:
Slater & Gordon are committed to helping their former apprentices reach their full potential through continuous training and development on successful completion of their apprenticeship. They offer their former apprentices the opportunity to move ahead in their career to enable them to meet their professional goals.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with current employees at Slater and Gordon. You never know who might give you a heads-up about an opportunity or even refer you directly!
✨Tip Number 2
Prepare for interviews like a pro! Research common IT support questions and practice your answers. Also, think of examples from your past experiences that showcase your problem-solving skills and customer service abilities.
✨Tip Number 3
Show off your passion for technology! During interviews, share your enthusiasm for IT and how you stay updated with the latest trends. This will demonstrate your commitment to the role and the company’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Slater and Gordon. So, what are you waiting for? Get that application in!
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the IT Support Apprentice role. Highlight any relevant skills or experiences that match the job description, like your customer service skills or basic IT knowledge. We want to see how you fit into our team!
Show Your Enthusiasm: Let your passion for technology and customer service shine through in your application. We love candidates who are excited about the role and eager to learn. A little enthusiasm can go a long way in making your application stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon unless it's relevant. We appreciate straightforward communication, so make it easy for us to see why you're a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re serious about joining our team at Slater and Gordon.
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your basic IT knowledge before the interview. Understand common software and hardware issues, as well as how to troubleshoot them. This will show that you're ready to jump into the role and can handle the technical aspects of the job.
✨Customer Service is Key
Since you'll be delivering support to users, practice how you would handle customer interactions. Think about how to remain calm and polite, even with difficult customers. Prepare examples of how you've provided excellent service in the past.
✨Familiarise Yourself with the Company
Research Slater and Gordon and their mission. Understand their focus on technology-driven legal services and think about how your role as an IT Support Apprentice fits into that vision. This will help you answer questions more effectively and show your genuine interest.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to troubleshoot or resolve issues, and be ready to explain your thought process. This will demonstrate your ability to think on your feet and tackle challenges head-on.