IT Support Apprentice

IT Support Apprentice

Full-Time No working from home possible
QA

At a Glance

  • Tasks: Set up user accounts, troubleshoot tech issues, and support IT systems.
  • Company: Join BEAR Scotland, a leader in road maintenance and management.
  • Benefits: Earn while you learn with on-the-job training and flexible working options.
  • Other info: 90% of apprentices secure permanent roles after completing the programme.
  • Why this job: Kickstart your IT career with hands-on experience and a recognised qualification.
  • Qualifications: No prior experience needed; just bring your curiosity and problem-solving skills.
Employer description: Tyréns is one of Sweden’s leading community development consultancies. Together with our customers and partners, we create sustainable solutions in the fields of urban development and infrastructure. We have 3 000 employees across our operations in Sweden, the UK, Estonia, Lithuania, Poland and Bulgaria. Tyréns is owned by a private foundation and this makes it possible to commit ourselves to research and development within the urban and rural development sector. We are driven by a thirst for knowledge and work closely with universities and other research institutes. Please note: The role will be based across two office sites and you must be able to travel to both: London Bridge Office: Shackleton House, Hay's Galleria, 4 Battlebridge Lane, London, SE1 2HP White Collar Factory Office: White Collar Factory, Old Street Yard, London, EC1Y 8AF Responsibilities: Helpdesk co-ordination 1 line break/fix support Hardware support (battery replacements, etc) Project implementation Video conferencing setup and troubleshooting Installing, updating, and replacing laptops WEEE disposal Server administration Desirable skills: Driven, motivated and ambitious A keen interest in IT and technology Willing to learn (and not...

IT Support Apprentice employer: QA

BEAR Scotland is an exceptional employer, offering a dynamic and supportive work environment where IT Support Apprentices can thrive. With comprehensive on-the-job training, flexible working options, and a strong focus on employee development, you will gain valuable skills while contributing to the maintenance of Scotland's scenic trunk roads. The company’s commitment to innovation and career progression ensures that you will not only complete your apprenticeship but also have the opportunity for permanent employment and further growth within the organisation.

QA

Contact Details:

QA Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land IT Support Apprentice

Tip Number 1

Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on an apprenticeship or can give you insider tips.

Tip Number 2

Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your curiosity and willingness to learn, as that's what employers like BEAR Scotland are really after.

Tip Number 3

Show off your problem-solving skills! When discussing your experiences, even if they're not IT-related, highlight how you tackled challenges. This will demonstrate your potential to thrive in an IT support role.

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at BEAR Scotland and starting your career in IT support.

We think you need these skills to ace IT Support Apprentice

User Account Management
Hardware Installation and Configuration
Software Installation and Updates
Troubleshooting Skills
Networking Basics
IT Security Awareness
Customer Service Skills

Some tips for your application 🫡

Show Your Enthusiasm:Let your passion for IT shine through in your application! We want to see your curiosity and eagerness to learn, so don’t hold back on sharing why you’re excited about this apprenticeship.

Tailor Your Application:Make sure to customise your application to highlight how your skills and interests align with the role. Mention any relevant subjects or projects that showcase your problem-solving abilities and interest in technology.

Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically, so we can easily see your potential and what you bring to the table.

Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity.

How to prepare for a job interview at QA

Know Your Tech Basics

Brush up on your understanding of basic IT concepts, especially around user accounts, hardware, and software. Being able to discuss these topics confidently will show your enthusiasm for the role and your readiness to learn.

Show Off Your Problem-Solving Skills

Prepare examples of how you've tackled challenges in the past, even if they're not IT-related. This could be anything from fixing a friend's computer to organising a group project. Highlighting your problem-solving mindset is key!

Demonstrate Your Customer Service Skills

Since you'll be providing support to colleagues, think of times when you've helped someone out or communicated effectively. Be ready to share these experiences to showcase your ability to provide excellent customer service.

Ask Questions!

Interviews are a two-way street. Prepare thoughtful questions about the apprenticeship, the team, and the company culture. This shows your genuine interest in BEAR Scotland and helps you determine if it's the right fit for you.