At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving customer issues and proposing solutions.
- Company: Join METCLOUD, a small tech company focused on Microsoft technologies.
- Benefits: Gain hands-on experience, access to mentorship, and opportunities for Microsoft certifications.
- Other info: Enjoy a collaborative culture with plenty of learning and growth opportunities.
- Why this job: Kickstart your IT career in a supportive environment with real impact on clients.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
The predicted salary is between 18000 - 25000 £ per year.
Start your IT Support career with METCLOUD!
Gain experience of providing 1st 2nd line support to a range of clients, resolving issues and problems with customers' IT infrastructure, providing insight and proposing solutions to IT issues.
You will work on a range of projects, including upgrades, migrations and implementations.
You will be seconded to an IT business in Redditch while undertaking an apprenticeship training program with QA.
As a small company, we provide closer access to experienced engineers and leaders.
Apprentices can benefit from a wider variety of responsibilities and more visibility within the business.
The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications.
Our culture is built around learning, collaboration and opportunity.
We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.
Responsibilities: Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications Dealing with alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Se...
IT Service Desk Support Apprentice employer: QA
QA is an excellent employer that fosters a vibrant work culture in Newcastle upon Tyne, where apprentices are encouraged to thrive and develop their technical skills. With a strong emphasis on employee growth, this apprenticeship offers a clear pathway for career advancement while providing hands-on experience in a supportive environment. Join us to be part of a team that values enthusiasm and a passion for technology, ensuring a rewarding and meaningful career journey.
