At a Glance
- Tasks: Provide IT support, troubleshoot issues, and help customers across the UK.
- Company: Join a leading tech training provider with a focus on apprenticeships.
- Benefits: 28 days leave, birthday off, health cash plan, and discounts.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your IT career while earning and learning in a supportive environment.
- Qualifications: GCSEs in any subject; no prior IT experience needed.
The predicted salary is between 18000 - 25000 £ per year.
Are you passionate about tech and ready to kickstart your career in IT? We're looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required - what matters most is your attitude, willingness to learn, and strong work ethic.
About the role:
You'll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you'll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you'll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement.
Responsibilities:
- Provide 1st and 2nd line IT support to customers, remotely and on-site
- Diagnose and resolve hardware and software issues, including Windows and Mac operating systems
- Respond to IT requests within agreed SLA timeframes
- Install and configure IT equipment in office, remote, and on-site environments
- Set up user accounts, email addresses, and groups
- Maintain accurate documentation of processes, configurations, and critical information
- Support upgrades of IT hardware and software
- Troubleshoot printers, copiers, and scanners
- Communicate clearly with customers, keeping them updated on progress
- Work collaboratively with the wider team, sharing knowledge and updates
- Support IT projects and attend training as required
What we're looking for:
- A genuine interest in IT and technology
- Strong communication skills with a reliable and committed approach
- Eagerness to learn and develop new skills
- A logical mindset with a creative approach to problem solving
- Ability to manage multiple tasks and prioritise effectively
- Proactive attitude with a willingness to get stuck in
- Adaptable and flexible in a fast-paced environment
- Full UK driving licence and access to your own car (preferred)
- No prior IT experience required
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: 40 hours per week, 10am - 7pm, Monday - Friday (1 hour unpaid lunch break per day)
Benefits:
- 28 days annual leave
- Your birthday off work
- Mobile phone contract covered
- Birthday and length of service rewards
- Health cash plan
- Employee assistance program
- Cycle to work scheme
- Free onsite parking
- Retail discount scheme
- Gym and leisure discounts
- Discounted or free home broadband
- Workplace pension (if applicable)
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Service Desk Engineer Apprentice employer: QA
At QA, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that fosters growth and development for our IT Service Desk Engineer Apprentices. With a comprehensive benefits package including 28 days of annual leave, health cash plans, and opportunities for career advancement, we are committed to helping you build a successful future in IT while enjoying a rewarding work-life balance in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer Apprentice
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even acquaintances who work in IT. They might know about openings or can give you a heads-up on what companies are looking for.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Remember, it’s all about showing your passion for tech and your eagerness to learn.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out!
We think you need these skills to ace IT Service Desk Engineer Apprentice
Some tips for your application 🫡
Show Your Passion for Tech:Let us see your enthusiasm for IT! In your application, mention any tech-related hobbies or projects you've worked on. This will help us understand your genuine interest in the field.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role. We want to see how you can contribute to our team and support our customers effectively.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Brush up on your understanding of common IT concepts, especially around hardware and software issues. Familiarise yourself with Windows and Mac operating systems, as well as basic troubleshooting steps. This will help you feel more confident when discussing your knowledge during the interview.
✨Show Your Passion for IT
Be ready to share why you're excited about starting a career in IT. Talk about any personal projects or experiences that sparked your interest in technology. Employers love to see genuine enthusiasm, so let your passion shine through!
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, it's crucial to demonstrate strong communication skills. Practice explaining technical concepts in simple terms, and think about how you would handle customer queries. Role-playing with a friend can be a great way to prepare.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the role and the company. Ask about the team dynamics, training opportunities, or what a typical day looks like. This shows your interest and helps you determine if the role is the right fit for you.
