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For Companies At a Glance
- Tasks: Support users with IT issues and troubleshoot hardware, software, and network problems.
- Company: Join Pegasus Group, a leading consultancy in planning, design, environment, and economics.
- Benefits: Enjoy 25 days holiday, flexible working, private healthcare, and ongoing training support.
- Why this job: Kickstart your IT career in a dynamic environment with great growth potential and supportive culture.
- Qualifications: 3 GCSEs at grades 4+ and a proactive attitude; no prior qualifications in similar subjects required.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
Job Description
Are you looking to kickstart your IT career with a nationally respected company?
Pegasus Group is a leading national consultancy in planning, design, environment, and economics. With offices across the UK, our expert teams support major developments and projects, backed by a dedicated IT department that keeps our systems running smoothly.
We’re looking for an IT Service Desk Apprentice to join the team at Pegasus Group and gain hands-on experience supporting users across a dynamic professional environment. You’ll play a key role in supporting the IT team by assisting staff with a wide range of technical issues and gaining hands-on experience troubleshooting hardware, software and network problems.
Responsibilities:
- Providing first-line support for hardware, software and operating systems (Windows and macOS).
- Assisting with the setup and removal of user accounts (onboarding/offboarding).
- Supporting and learning systems such as Active Directory, Microsoft Exchange, and Office 365.
- Logging all support requests and documenting troubleshooting steps.
- Ensuring compliance with IT policies and maintaining service standards.
- Collaborating with the Service Desk Manager and wider teams to resolve cross-functional issues.
- Delivering great customer service by responding to user queries promptly and professionally.
What we’re looking for:
- Strong organisational skills with great attention to detail.
- Ability to work both independently and as part of a team.
- Proactive attitude with a problem-solving mindset and eagerness to learn continuously.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
37.5 hours per week, Monday to Friday, shifts between 8am – 6pm.
Benefits:
- 25 days holiday + 3 extra gift days between Christmas and New Years + bank holidays.
- Discretionary bonus potential of up to 5% of your salary.
- 7% employer pension contribution.
- Private healthcare and access to a confidential employee assistance program.
- Flexible, hybrid working (subject to conditions).
- Ongoing support for training, professional qualifications, and CPD.
- Access to employee events, conferences, and networking opportunities.
- Mental health support via trained mental health first aiders.
- Cycle to Work scheme and free Tastecard membership.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Service Desk Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Apprentice
✨Tip Number 1
Familiarise yourself with the key technologies mentioned in the job description, such as Active Directory, Microsoft Exchange, and Office 365. Having a basic understanding of these systems will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills, as delivering great customer service is crucial for this position. Consider role-playing scenarios where you assist users with technical issues, focusing on clear communication and problem-solving.
✨Tip Number 3
Research Pegasus Group and their projects to understand their work culture and values. This knowledge can help you tailor your responses during the interview and demonstrate that you are a good fit for their team.
✨Tip Number 4
Network with current or former apprentices from Pegasus Group or similar companies. They can provide valuable insights into the apprenticeship experience and may even offer tips on how to stand out during the application process.
We think you need these skills to ace IT Service Desk Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Service Desk Apprentice position. Tailor your application to highlight how your skills and experiences align with what Pegasus Group is looking for.
Craft a Strong CV: Create a CV that showcases your relevant qualifications, including your GCSEs and any technical skills you possess. Emphasise your organisational skills, attention to detail, and any experience in customer service or IT support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work at Pegasus Group. Mention specific aspects of the role that excite you and how you can contribute to the team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at QA
✨Research the Company
Before your interview, take some time to learn about Pegasus Group. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Technical Questions
As an IT Service Desk Apprentice, you may be asked technical questions related to hardware, software, and operating systems. Brush up on your knowledge of Windows, macOS, and common troubleshooting techniques to demonstrate your readiness for the role.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss how you've approached problem-solving in the past. Use specific examples to illustrate your proactive attitude and ability to work independently or as part of a team.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the role, team dynamics, or training opportunities. This shows that you are engaged and eager to learn, which is exactly what Pegasus Group is looking for in an apprentice.
