IT Service Desk Apprentice

Employer description:

HybrIT is a fast-growing systems integrator and managed service provider. They deliver a customer first approach to services, ensuring quality while maintaining great relationships with our customers. 

Customers range from large corporate businesses to small and medium enterprises. Customers are from a wide range of verticals from financial services, public sector and legal to national retail. This gives staff a broad range of exposure and experience across multiple business sectors and different scales of technical solutions. 

Overview:

HybrIT is now looking to recruit an IT Service Desk Apprentice to who will develop their capabilities to perform various IT Support and administrative tasks. You will provide a front-line service to customers to deliver IT support within the managed services team. The role will be varied and provide opportunity to assist and or deliver internal and customer projects. 

Responsibilities: 

• Day-to-day front-line IT support up to 2nd line for end users providing first contact fix where possible.
• Systems administration of cloud technologies such as OS365, operating systems and server-based applications.
• Basic network administration.
• Logging incidents and service requests from customers received via telephone, email and customer portal through ITSM tool and process accordingly.
• Provide excellent client communication and customer services standards.
• Perform project duties such as device builds, IT moves and assist with installations which can range from IT cabling, desktop installations and server\\datacentre installs.

Desirable skills:

• Basic Windows 10 skills.
• Basic Microsoft Office skills.
• Basic understanding of computer components.
• The candidate should have a keen interest in IT and technology.
• The correct attitude and aptitude to develop current skills for new and emerging technologies.
• Self-motivated with ability to work as part of a team.
• Good customer service skills.
• Keen focus on attention to detail with good communication skills (both written and verbal).
• Good problem-solving and analytical skills.
• Positive working attitude and work ethic.
• Good time-management.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

35 hours per week, 9am – 5pm.

Benefits: 

• 25 days holiday.
• Company sick pay.
• Social events.
• Company pension scheme.

Future prospects:

Progression onto more senior positions following successful completion of the apprenticeship.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!