At a Glance
- Tasks: Provide 1st- and 2nd-line IT helpdesk support and assist with tech installations.
- Company: Join EMW, a leading commercial law firm committed to ethical standards.
- Benefits: Enjoy 24 days holiday, private health cover, and a supportive work environment.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your IT career while earning and learning in a dynamic setting.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 18000 - 25000 € per year.
About EMW
EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards.
About the role
You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems.
Responsibilities
- Ensuring that the IT Services service level agreement (SLA) is adhered to at all times
- Assist with providing 1st- and 2nd-line helpdesk support on a daily basis
- Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software
- Assist with the production of user documentation
- Responsible for escalating support requests to an appropriate team member as and when required
- Contribute to the smooth running of an out-of-hours IT support rota
- Assist with ensuring that software updates and patches are applied to all PCs on a monthly basis
- Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions
- Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems
- Assist with the implementation of IT projects as and when required
- Contribute to the policing of IT quality standards throughout the firm
- Assist the IT Services team by carrying out training duties as and when required
- To provide support with general administration tasks to business support teams as needed
Desirable skills
- Strong communication skills to successfully explain IT concepts to non-technical colleagues
- Desire to learn and accept change
- Adapt to, and remain calm and focused, in all situations
- Ability to influence others
- Professionalism
- Attention to detail
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours
37.5 hours per week
Benefits
- 24 days holiday (increasing to 26 days per annum in accordance with policy)
- Pension
- BUPA private health
- Employee assistance programme
- Income protection scheme
- Death in service benefits
- Perkbox / benefits hub
- Mobile phone
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Helpdesk Technician Apprentice. Job in Milton Keynes Education & Training Jobs employer: QA
EMW is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Certified B Corporation, we are committed to ethical practices and provide our apprentices with comprehensive training, competitive benefits including private health care and generous holiday allowances, all within the vibrant setting of Milton Keynes. Join us to kickstart your career in IT while being part of a forward-thinking team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician Apprentice. Job in Milton Keynes Education & Training Jobs
✨Tip Number 1
Get to know the company! Research EMW and understand their values, especially their commitment to ethical standards. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining IT concepts to non-techies, make sure you can break down complex ideas into simple terms. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the IT support processes at EMW and how they handle challenges. This shows you're not just looking for any job, but you're keen on contributing to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace IT Helpdesk Technician Apprentice. Job in Milton Keynes Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Technician role. Highlight any relevant experience or skills that match the job description, like your communication skills and attention to detail. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can help us maintain our high standards. Keep it concise but engaging – we love a bit of personality!
Show Off Your Skills:Don’t forget to mention any technical skills you have, especially those related to helpdesk support or IT systems. If you've done any projects or training, let us know! We’re keen to see what you bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at EMW!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Make sure you brush up on your IT fundamentals. Understand common troubleshooting steps for hardware and software issues, as well as how to log helpdesk requests effectively. This will show that you're ready to jump in and assist right away.
✨Communicate Clearly
Since you'll be explaining IT concepts to non-technical colleagues, practice simplifying complex ideas. Use clear language and examples during your interview to demonstrate your communication skills. This will highlight your ability to connect with others.
✨Show Your Willingness to Learn
Express your eagerness to learn and adapt. Share examples of how you've tackled new challenges in the past or how you've kept up with tech trends. This will reassure them that you're not just looking for a job, but are genuinely interested in growing within the role.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the company. Ask about the team dynamics, ongoing projects, or how they measure success in the IT department. This shows your interest and helps you gauge if the company is the right fit for you.
