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- Tasks: Support clients' IT infrastructure and troubleshoot technical issues daily.
- Company: Smart IT provides innovative ICT solutions, empowering businesses across the UK since 2008.
- Benefits: Gain hands-on experience, work in a friendly team, and enjoy clear career progression.
- Why this job: Develop your tech skills while making a real impact in a collaborative environment.
- Qualifications: 3 GCSEs at grades 4+ and a willingness to learn new technologies.
- Other info: Potential for full-time roles post-apprenticeship with competitive salaries.
Employer description:
Since 2008, Smart IT has been a trusted provider of innovative and reliable ICT solutions. We are more than just an IT support company – we are a technology partner dedicated to helping businesses thrive in an ever-evolving digital world. Our mission is to deliver cutting-edge technology, expert support, and proactive solutions tailored to each client\’s needs. With a customer-centric approach, we empower businesses across the UK to work smarter, safer, and more efficiently.
Overview:
As an IT Helpdesk Support Apprentice at Smart IT, you\’ll play a key role in supporting our clients\’ IT infrastructure and applications. This role will expose you to a wide variety of technologies, from networking and hardware to cloud applications, giving you a solid understanding of how our customers operate and the critical role technology plays in their business success.
Working as part of a collaborative and skilled team, you\’ll contribute to delivering exceptional IT support while also identifying opportunities to improve our processes and services. You\’ll receive hands-on training, mentoring, and support, enabling you to develop both your technical expertise and your customer service skills.
You will work towards industry-recognised IT qualifications as part of your apprenticeship, alongside gaining valuable on-the-job experience. This is an excellent opportunity to build a strong foundation for a career in IT support.
Responsibilities:
- Resolving queries – Respond promptly to customer enquiries via phone, email, or helpdesk ticketing system.
- Problem solving – Diagnose and troubleshoot technical issues, using a logical and methodical approach to reach solutions.
- Providing technical assistance – Support end-users with day-to-day IT challenges, including software, hardware, and network queries.
- Maintaining ICT equipment – Perform routine checks and maintenance on computers, printers, networking devices, and other IT assets.
- Installing and configuring hardware – Set up desktops, laptops, peripherals, and associated software for new and existing users.
- Resolving faults – Investigate and fix issues such as connectivity problems, application errors, and hardware malfunctions.
- Upgrading or replacing equipment – Assist with rolling out upgrades, replacing outdated hardware, and ensuring systems remain secure and efficient.
- Documentation – Accurately record support requests, solutions, and asset information to maintain up-to-date records.
Desired skills:
- Strong communication skills – able to explain technical issues in a clear and friendly manner.
- Good IT knowledge – a basic understanding of computer systems, hardware, and software.
- Logical thinking and strong problem-solving skills.
- Ability to work well both independently and as part of a team.
- A proactive and customer-focused approach.
- Willingness to learn and adapt to new technologies.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
9am – 5.30pm.
Benefits:
- Hands-on experience with a variety of technologies.
- Supportive, friendly team environment.
- Opportunities to develop both technical and professional skills.
- Clear progression pathways within the company.
Future prospects:
Upon successful completion of the apprenticeship, you may have the opportunity to secure a full-time position with Smart IT as a First Line or Second Line Engineer. This comes with a competitive salary, further training opportunities, and excellent career progression prospects.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we\’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
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IT Helpdesk Support Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Understanding how these platforms work will give you a head start in the role and show your enthusiasm for the position.
✨Tip Number 2
Brush up on your problem-solving skills by practising troubleshooting common technical issues. This could involve setting up a home network or fixing software problems, which will demonstrate your proactive approach to learning.
✨Tip Number 3
Engage with online communities or forums related to IT support. This will not only enhance your knowledge but also help you network with professionals in the field, potentially leading to valuable insights about the company.
✨Tip Number 4
Prepare to discuss your communication skills during the interview. Think of examples where you've successfully explained technical concepts to non-technical people, as this is crucial for the role.
We think you need these skills to ace IT Helpdesk Support Apprentice
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the IT Helpdesk Support Apprentice position at Smart IT. Tailor your application to highlight how your background aligns with these requirements.
Craft a Strong CV: Your CV should clearly outline your educational background, relevant skills, and any experience related to IT support. Emphasise your communication skills and problem-solving abilities, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work at Smart IT. Mention specific aspects of the company that appeal to you and how you can contribute to their mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in an IT support role.
How to prepare for a job interview at QA
✨Show Your Enthusiasm for IT
Make sure to express your passion for technology and IT support during the interview. Talk about any relevant experiences or projects you've worked on, even if they were just personal or academic. This will show that you're genuinely interested in the field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach troubleshooting and problem-solving. You might be asked to explain how you would handle specific technical issues. Use examples from your past experiences to illustrate your logical thinking and methodical approach.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to do this with clients. During the interview, maintain eye contact and speak clearly to convey your ideas effectively.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the company culture, team dynamics, and opportunities for growth. This shows your interest in the role and helps you determine if it's the right fit for you.
