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- Tasks: Provide top-notch IT support and assist clients with technical issues.
- Company: Join an award-winning Managed Service Provider with a friendly team.
- Benefits: Gain real-world experience, competitive salary, and career growth opportunities.
- Other info: Office-based role with exciting client site visits across London.
- Why this job: Kickstart your tech career while learning from experienced engineers.
- Qualifications: At least one year of tech experience and a passion for IT.
The predicted salary is between 18000 - 25000 £ per year.
This is Final Step is an award-winning Managed Service Provider, established in 1987 and trusted by clients for delivering high-quality, great-value IT services. As a Microsoft Solutions Partner with a strong certification-driven culture, TFS is home to a highly skilled and friendly team of 18 experts who are committed to excellence. With deep experience in Microsoft 365, Azure, security solutions, and end-to-end service desk support, the company combines strong cultural foundations with decades of technical expertise to help clients modernise, stay secure, and work smarter.
Overview: This is a permanent, full-time client facing Technical Support Engineer role based in Central London, working alongside a team of seven engineers and senior technical staff. We’re looking for someone with at least one year of experience, offering a salary aligned to skills and capability. If you're looking to begin your tech career, develop real world skills, and work alongside experienced engineers who will support your growth, we’d love to hear from you.
Responsibilities:
- Office based, three days a week with regular client site visits across London
- Occasional travel to client sites outside London
- Deliver high quality customer support
IT Helpdesk & Field Engineer Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk & Field Engineer Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub account where you can display any projects or relevant work you've done. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Helpdesk & Field Engineer Apprentice
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us see your enthusiasm for technology shine through! Share any relevant experiences or projects that demonstrate your interest in IT and how you’ve engaged with tech in your life.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the role. Highlight skills and experiences that align with the job description, especially those related to customer support and technical troubleshooting. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Final Step!
How to prepare for a job interview at QA
✨Know Your Tech Stuff
Brush up on your knowledge of Microsoft 365, Azure, and general IT support. Be ready to discuss any relevant experience you have, even if it's from personal projects or coursework. Showing that you understand the tools and technologies they use will impress the interviewers.
✨Show Off Your People Skills
Since this role involves client interaction, practice how you communicate technical information in a simple way. Think of examples where you've helped someone solve a tech issue or provided great customer service. This will demonstrate your ability to connect with clients effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges they face in IT support. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
✨Dress the Part
Even though it’s a tech role, first impressions matter! Dress smartly for the interview to convey professionalism. It doesn’t have to be a full suit, but looking polished will help you feel more confident and make a good impression.