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- Tasks: Assist in configuring and maintaining software and hardware for POS systems.
- Company: Join Lolly, a leading tech firm in the hospitality sector.
- Benefits: Enjoy a pension scheme, holiday increases, and fun work events.
- Why this job: Gain hands-on experience while working with innovative technology solutions.
- Qualifications: 3 GCSEs at grades 4+ and a willingness to learn.
- Other info: 90% of apprentices secure permanent roles after completing their training.
Job Description
Why join It’s Lolly?
Based in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions. Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.
We are one of the leading omni-channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.
Our aim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.
Overview:
The IT & Hardware Apprentice will assist in configuring and maintaining both the software and hardware components of our POS systems. This role involves learning to build systems using the Lolly software, preparing hardware for installations, ensuring compliance documentation is completed, managing repairs and maintenance, controlling inventory, and managing courier dispatches.
Responsibilities:
- POS system configuration:Â Configure systems according to client specifications.
- Backoffice system administration: Maintain and troubleshoot POS and Backoffice systems.
- Account management:Â Support the setup and maintenance of customer and vendor accounts within the POS system.
- Training:Â maintain excellent product knowledge and provide training sessions to clients and stakeholders.
- Hardware preparation:Â Prepare hardware for installations, including setup and testing.
- Compliance documentation:Â Ensure all compliance documentation is accurate and up-to-date.
- Repairs and maintenance:Â Assist in managing repairs and maintenance of POS hardware.
- Inventory control:Â Help manage inventory levels and ensure timely restocking of necessary components.
- Courier dispatches:Â Manage courier dispatches for hardware deliveries and returns.
Desirable skills:
- Knowledge of Microsoft Office Suite, especially Excel.
- Basic understanding of software and hardware concepts.
- Excellent problem-solving abilities and attention to detail.
- Willingness to learn and adapt to new technologies and processes.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Â
For more information please visit the UK ENIC website.
Working hours: 42.5 hours per week.
Benefits:
- Pension scheme.
- Holiday increase with service.
- Work events, socials etc.
- Personal healthcare.
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT & Hardware Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Hardware Apprentice
✨Tip Number 1
Get to know the company! Research Lolly and its products, like those robot waiters and mobile apps. This way, you can show your enthusiasm and understanding during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to IT and hardware. Think about how your skills match the job description and be ready to share examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Lolly.
We think you need these skills to ace IT & Hardware Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT & Hardware Apprentice role. Highlight any relevant skills or experiences that match the job description, like your knowledge of software and hardware concepts. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about working with us at Lolly and how you can contribute to our mission of making technology simple.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention any experiences where you’ve tackled challenges or solved problems. We love candidates who can think on their feet and adapt to new technologies, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen and ready to jump into the process with us!
How to prepare for a job interview at QA
✨Know Your Tech
Familiarise yourself with the latest trends in software and hardware, especially those relevant to POS systems. Being able to discuss specific technologies or solutions that Lolly uses will show your genuine interest and readiness for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Whether it's a school project or a personal challenge, demonstrating your problem-solving abilities will resonate well with the interviewers.
✨Ask Smart Questions
Come prepared with questions about the company culture, training opportunities, and the specific technologies you'll be working with. This shows that you're not just interested in the job, but also in how you can grow within the company.
✨Be Ready to Learn
Express your eagerness to learn and adapt to new technologies. Highlight any experiences where you've had to quickly pick up new skills or knowledge, as this is crucial for an apprenticeship role.
