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- Tasks: Be the first point of contact for customers, handling enquiries via phone and writing.
- Company: Join eti Cloud, a dynamic company leading in Hosted Desktop and VOIP services.
- Benefits: Enjoy flexible working hours, a modern office, and state-of-the-art tools.
- Why this job: Kickstart your IT career in a supportive environment that values growth and innovation.
- Qualifications: 3 GCSEs at grades 4+ and a strong desire to learn and grow in IT.
- Other info: 90% of apprentices secure permanent roles after completing their training.
Who are we?
eti Cloud are a dynamic and innovative information services company specialising in cutting-edge Hosted Desktop and VOIP Services to UK based companies. Our expertise lies in delivering top-notch, reliable solutions, making us a key player in the tech sector. We pride ourselves on creating a work environment that encourages growth and learning, making our company an ideal place for those passionate about technology and customer service excellence. Join us to be part of a team that is shaping the future of cloud technology and communication services.
Why us?
At our company, you're not just taking a job, you're joining a family. We believe in nurturing talent and providing opportunities for our team members to grow and excel. Enjoy working in a friendly, modern office environment where innovation is at the heart of what we do. If you are looking for a place where your contributions matter and you can grow professionally, we are the place for you.
Responsibilities:
- Be the first point of contact for our customers
- Handle enquiries over the phone
- Handle enquiries in writing
This position is perfect for individuals who are passionate about starting a career in IT or looking to enhance their skills in a supportive and fast-paced environment.
Desirable skills:
- Strong work ethic and excellent organizational skills
- Strong analytical and troubleshooting skills to diagnose and resolve technical issues effectively
- Ability to work under pressure and maintain a professional demeanour
- Good communication skills, both verbal and written, to interact with users and understand their technical issues
- A quick learner who is eager for professional and personal growth and development
- Strong understanding of Microsoft Windows operating systems
- Ability to troubleshoot common desktop issues such as software installation and malfunction, network connectivity, and printing problems
- Familiarity with Microsoft cloud services, especially Azure Active Directory and Exchange
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours:
- 40 hours per week, Monday to Friday, 9am to 5:30pm
- Flexible working hours available
- Hybrid working arrangements possible based on performance
Benefits:
- Opportunities for professional growth and learning both soft and hard skills
- Flexible working hours
- A great working atmosphere in a modern office environment
- State-of-the-art tools and equipment provided
- Birthday off
Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT First Line Support Apprentice
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to Microsoft Windows and cloud services like Azure. This will help you feel more confident during any informal discussions or interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations about technology with friends or family. Being able to explain technical issues clearly will be a huge asset when dealing with customers.
✨Tip Number 3
Research the company culture at eti Cloud. Understanding their values and work environment can help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former apprentices from QA or similar programmes. They can provide insights into the role and share tips on how to stand out during the application process.
We think you need these skills to ace IT First Line Support Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the IT First Line Support Apprentice position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant skills, education, and any experience related to IT support. Emphasise your strong work ethic, organisational skills, and ability to troubleshoot technical issues.
Write a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention why you want to join eti Cloud specifically and how you can contribute to their team. Be sure to convey your eagerness for professional growth.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at QA
✨Research the Company
Before your interview, take some time to learn about eti Cloud. Understand their services, values, and what makes them unique in the tech sector. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Communication Skills
As a 1st Line Support Technician, you'll be the first point of contact for customers. Practice clear and concise communication, both verbal and written. Be prepared to demonstrate how you would handle customer enquiries effectively.
✨Prepare for Technical Questions
Brush up on your knowledge of Microsoft Windows operating systems and common desktop issues. Be ready to discuss troubleshooting methods for software installation, network connectivity, and other technical problems that may arise.
✨Express Your Eagerness to Learn
Since this role is an apprenticeship, it's important to convey your enthusiasm for personal and professional growth. Share examples of how you've learned new skills in the past and express your desire to develop further within the company.