At a Glance
- Tasks: Gain hands-on experience in IT support and digital service delivery.
- Company: Join Victim Support Scotland, a supportive and impactful organisation.
- Benefits: Learn while you earn, with mentorship and career development opportunities.
- Other info: Dynamic team environment with opportunities to grow your skills.
- Why this job: Kickstart your IT career and make a difference in people's lives.
- Qualifications: No prior experience needed, just a passion for technology and learning.
The predicted salary is between 15000 - 20000 £ per year.
We have an exciting opportunity available with Victim Support Scotland! As a Modern Apprentice within the Digital Services and IT Team, you will gain hands-on experience while learning the fundamentals of IT support and digital service delivery. You will work under the guidance of the IT Officers and the Head of Digital Services/IT, supporting routine tasks and developing your skills as you progress through the apprenticeship. Your role will involve assisting with day-to-day administration, providing basic IT support, and contributing to the maintenance of digital systems across the organisation.
Responsibilities:
- IT support administration: Assist with responding to basic IT support queries (e.g., password resets, device checks). Log and update support tickets under supervision from IT Officers. Support routine IT administration tasks such as maintaining records and updating documentation.
- Systems digital services support: Help monitor and update simple content on the IT Hub. Assist with maintaining the IT asset register (logging equipment, updating records). Support routine monitoring tasks and escalate issues to IT Officers when required.
- Learning development activities: Assist with supervised cyber security routines, device checks, and software updates. Shadow IT Officers to learn about O365, SharePoint.
IT & Digital Services Apprentice employer: QA
Victim Support Scotland is an exceptional employer that prioritises the growth and development of its apprentices within a supportive and collaborative work culture. As part of the Digital Services and IT Team, you will not only gain invaluable hands-on experience in IT support but also benefit from a nurturing environment that encourages learning and professional advancement. Located in a dynamic setting, this role offers unique opportunities to contribute to meaningful projects while being guided by experienced professionals in the field.
