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- Tasks: Log incidents, provide IT support, and manage requests in a dynamic environment.
- Company: Join ISS, a leading IT support company helping businesses thrive in the Southeast.
- Benefits: Enjoy a coffee machine, team outings, and a relaxed dress code.
- Why this job: Kickstart your IT career with hands-on experience and potential for full-time employment.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
- Other info: Work from home 2 days a week and gain valuable skills while earning.
Employer description: ISS specialises in helping small and medium size businesses master their IT in the Southeast of England. Founded in 1992 and based at our purpose-built premises in Cranleigh, our customers can call on our helpdesk engineers to solve any IT problems. Whether a seasoned IT professional or a total novice, we help guide our customers through the minefield of new technology, advising on kit that actually makes a difference to their business.
Responsibilities:
- Log incidents and faults, categorising them
- Managing incidents and requests through the service management tool
- Provide support for a wide range and constantly evolving applications, software & hardware
- Follow standard operating procedures of the company
- Maintaining governance standards across all IT service management processes
- Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue
- Identify repeat issues or service risks to management team
- Manage scheduled tasks for customers
Desirable skills:
- A good understanding and hands on experience of Microsoft 365 and Windows
- Great communications skills both verbal and written
- Good and efficient problem solving, with a focus on quick fixes
- Able to follow processes and procedures
- The ability to work well under pressure in a fast moving and dynamic business
- The ability to work at both our office in Cranleigh (3 days) and at home (2 days)
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 9am - 5.30pm
Benefits:
- Coffee machine
- Regular team outings
- Dress down environment
Future prospects: Possibility of full time employment
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Apprentice. Job in Cranleigh Education & Training Jobs employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice. Job in Cranleigh Education & Training Jobs
✨Tip Number 1
Get to know the company! Research ISS and their approach to IT support. Understanding their values and how they help businesses will give you a leg up in interviews.
✨Tip Number 2
Practice your problem-solving skills. Since the role involves troubleshooting, try out some common IT issues at home or with friends. Being able to demonstrate your quick-fix abilities can really impress!
✨Tip Number 3
Brush up on your communication skills. You’ll need to explain technical issues clearly to customers. Practise explaining tech concepts in simple terms to friends or family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at ISS.
We think you need these skills to ace IT Apprentice. Job in Cranleigh Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Apprentice role. Highlight any relevant experience or skills, especially with Microsoft 365 and Windows. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our mission at ISS. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We’re looking for quick thinkers who can handle pressure, so don’t be shy about sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365 and Windows. Since the role involves supporting a range of applications, being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Practice Problem-Solving Scenarios
Prepare for common IT issues you might encounter in the role. Think about how you would log incidents or manage requests. Practising these scenarios can help you demonstrate your problem-solving skills effectively during the interview.
✨Communicate Clearly
Since great communication skills are essential, practice explaining technical concepts in simple terms. This will not only help you in the interview but also in your future role when liaising with customers who may not be tech-savvy.
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn is key. Be prepared to discuss how you plan to develop your skills further and how you can contribute to the team. Employers love candidates who are proactive about their growth!
