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- Tasks: Join our team as an IT Apprentice, handling support tickets and troubleshooting tech issues.
- Company: PCW Solutions is a leading managed IT support company with 15 years of experience.
- Benefits: Enjoy on-the-job training, mentoring, and potential salary increases based on performance.
- Why this job: Kick-start your IT career in a friendly environment while working on real projects.
- Qualifications: 3 GCSEs at grades 4+ and a passion for IT are required; no prior experience needed.
- Other info: Flexible working hours from 9am to 5:30pm with a supportive team atmosphere.
Job Description
Employer description:
PCW Solutions are a managed IT support company with offices in London, Watford and Manchester. We specialise in end-to-end services to fully support your business needs.
With 15 years of IT sector experience, we know how to provide the best ongoing support solutions for each and every client. So whether you’re looking for IT support in London, Watford, Manchester or beyond, we’ve got you covered.
Overview:
We are seeking a motivated and enthusiastic IT Apprentice to join our team. This role is ideal for someone looking to kick-start their career in IT, gain hands-on experience, and grow within a supportive environment. The successful candidate will work alongside our experienced IT team and be involved in a variety of day-to-day support and technical tasks.
Vacancy description:
- Logging IT support tickets and taking incoming support calls.
- Setting up new devices and building computers from scratch.
- Learning and working with PC hardware and software.
- Diagnosing and repairing PC faults in our on-site workshop.
- Remotely accessing customer computers to resolve IT issues.
- Troubleshooting and resolving IT issues at our office for visiting clients.
- Managing and updating the IT support calendar.
- Assisting senior IT staff with project-based work and deployments.
Desirable skills:
- Some practical experience or a passion for IT (e.g., building computers or fixing tech issues at home) would be advantageous but not essential.
- Good communication skills and ability to work independently and in a team environment.
- Own vehicle due to location.
- Lives a commutable distance from Abbots Langley.
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
- GCSE Maths and English (or equivalents) at grades 3+ (D or above).
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.?
For more information please visit the UK ENIC website.
Working hours:
9am – 5:30pm (with 1 hour lunch break).
Benefits:
- On-the-job training and mentoring from senior IT professionals.
- Opportunity to work on live projects and gain real-world experience.
- Friendly and supportive team environment.
- Annual salary review with potential for yearly increases based on performance and development.
Future prospects:
Potential for long-term career progression within the company.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Familiarise yourself with common IT support tasks, such as logging tickets and troubleshooting. This will not only help you understand the role better but also allow you to speak confidently about your knowledge during interviews.
✨Tip Number 2
Showcase any hands-on experience you have with building computers or fixing tech issues at home. Even if it's just personal projects, this practical knowledge can set you apart from other candidates.
✨Tip Number 3
Network with current IT professionals or join online forums related to IT support. Engaging with the community can provide insights into the industry and may even lead to valuable connections that could help you land the job.
✨Tip Number 4
Prepare for potential technical questions by reviewing basic IT concepts and troubleshooting methods. Being able to demonstrate your problem-solving skills in a practical scenario can impress interviewers and show your readiness for the role.
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the IT Apprentice position. Tailor your application to highlight how your interests and experiences align with these requirements.
Highlight Relevant Experience: Even if you don't have formal experience, mention any relevant activities such as building computers or troubleshooting tech issues at home. This shows your passion for IT and willingness to learn.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Explain why you want to start your career in IT and how you can contribute to PCW Solutions' team.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at QA
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects, like building computers or troubleshooting tech issues at home, to demonstrate your genuine interest in the field.
✨Prepare for Technical Questions
Expect questions related to basic IT concepts and troubleshooting. Brush up on common hardware and software issues, as well as how to resolve them, so you can confidently discuss your knowledge and problem-solving skills.
✨Highlight Your Communication Skills
Since the role involves logging support tickets and assisting clients, emphasise your ability to communicate clearly and effectively. Provide examples of how you've worked in teams or helped others with tech-related problems.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company and the apprenticeship role. This shows your interest in the position and helps you understand what to expect, making you a more informed candidate.
