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- Tasks: Provide IT support, resolve service desk tickets, and assist with network operations.
- Company: Civic Engineers create inspiring structures that positively impact communities and the environment.
- Benefits: Enjoy flexible working, 26 days annual leave, and opportunities for volunteering and sabbaticals.
- Other info: Potential for full-time employment after apprenticeship completion.
- Why this job: Join a collaborative team focused on innovation and making a real difference in urban environments.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology; no prior qualifications in similar subjects required.
Civic Engineers believe in creating inspirational structures and places that have a positive impact on the environment and enable people to lead happier and healthier lives. Our 150+ strong team across studios in Glasgow, Manchester, Leeds, London and Dublin have extensive experience of delivering structural and urban infrastructure projects that help to create and transform neighbourhoods and cities and bring significant economic, social and environmental benefits to those places for all that live, work and visit there. With strong values of being collaborative, helpful, passionate, ingenious and creative, our focus is on building not destroying, re-using not just using, listening and learning, exploring not exploiting and creating a lasting legacy.
Responsibilities:
- Delivery of high quality customer service and IT support to all internal employees
- Resolving tickets that come into the service desk (installing software, setting up laptops, troubleshooting user issues)
- Working as part of the IT team to ensure our network and infrastructure remains operational and our staff can be productive
- Providing in-office IT support to the Manchester studio
- Active Directory account administration
- Microsoft Office 365 administration
- Administration of Windows 10 and 11
- Printer troubleshooting and assistance
Desirable skills:
- You can communicate complex concepts and ideas easily to people who are not technically inclined
- Work as a team player, particularly in communicating and supporting other team members
- You are customer focussed, expressed through admirable interpersonal skills
- Working within a supportive team, you will have a keen eye for detail look to continually improve processes and experience for end-users
- You keep up to date with latest technology developments, and will help leverage improved capabilities for our organisation
- Strong attention to detail
- Friendly and helpful manner
- Ability to work with a sense of urgency
- A real empathy for colleagues
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 36.5 hours per week, Monday to Friday.
Benefits:
- Flexible working: a mix of studio and home working. 3 days per week in the studio if you are full time (average of 50%). Each team has two team days per week when everyone in your team co-habits the studio workspace
- Annual leave: In addition to statutory bank holidays, you can enjoy 26 days annual leave inclusive of 3 days over the Christmas and New Year period when our studios are closed
- Extra holidays: After 3 years of working together, you can enjoy an extra day holiday entitlement, after 5 years, you can enjoy yet another extra day holiday entitlement
- Buying and selling holidays: we will be giving you the opportunity to buy and sell leave
- Creating a sabbatical pot: For you to bank holidays over 3 years for a 1-month long sabbatical in year 4
- Volunteering leave: It’s an opportunity for you to give something back to a community that you live in, work near, or have a passion to help. It could be charity work, helping at a community centre, getting involved with a community project, or working in a school. It could also be an overseas charity that you have ties with. Rather than taking leave from your annual holiday entitlement you can take a certain amount of paid ‘Volunteering Leave’ per annum
Future prospects: The possibility of full-time employment.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
IT Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Familiarise yourself with the latest technologies and tools relevant to IT support, such as Active Directory and Microsoft Office 365. This knowledge will not only help you in the role but also impress the interviewers.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to friends or family who may not be tech-savvy. Being able to convey complex ideas simply is a key skill for this position.
✨Tip Number 3
Showcase your customer service skills by volunteering or taking part in community projects. This experience can demonstrate your ability to work well with others and provide excellent support.
✨Tip Number 4
Research Civic Engineers and their projects to understand their values and mission. Tailoring your conversation during the interview to align with their focus on collaboration and sustainability can set you apart from other candidates.
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Civic Engineers' mission and values. Highlight how your personal values align with theirs in your application.
Tailor Your CV: Make sure your CV reflects the skills and experiences relevant to the IT Apprentice role. Emphasise any customer service experience, technical skills, and teamwork abilities that match the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you can contribute to their team and support their goals.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the IT Apprentice position.
How to prepare for a job interview at QA
✨Research the Company
Before your interview, take some time to learn about Civic Engineers. Understand their values, projects, and the impact they aim to have on the environment. This will help you align your answers with their mission and show genuine interest.
✨Showcase Your Communication Skills
As an IT Apprentice, you'll need to explain technical concepts to non-technical colleagues. Prepare examples of how you've successfully communicated complex ideas in the past, highlighting your interpersonal skills and customer focus.
✨Demonstrate Teamwork
Civic Engineers values collaboration. Be ready to discuss experiences where you've worked effectively in a team, supported others, or contributed to group success. This will illustrate your ability to fit into their supportive culture.
✨Prepare for Technical Questions
Brush up on your knowledge of Microsoft Office 365, Windows 10 and 11, and Active Directory. Be prepared to answer questions about troubleshooting common IT issues, as this will demonstrate your readiness for the role.