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- Tasks: Provide desktop support, troubleshoot issues, and maintain IT systems for a dynamic team.
- Company: Premier IT Solutions, a leader in tailored managed IT services with 30+ years of experience.
- Benefits: Remote work, regular team outings, pension scheme, and employee benefits.
- Why this job: Kickstart your IT career while earning and learning in a supportive environment.
- Qualifications: 3 GCSEs at grades 4+ and a proactive attitude towards learning.
- Other info: Potential for full-time employment after apprenticeship.
About Premier IT Solutions: With over 30+ years of experience and knowledge in the technology and business industry, we have become known for managing our tailored managed IT services. Both sales and technical teams work hand-in-hand to understand and listen to your issues, business processes and more importantly the aspirations of your business in order for us to help you achieve your tech and business goal. Every IT project we deliver must meet our client business requirements by utilizing and providing tested and proven technology. We value our clients as our business partner. Our services cater for a simple start up to 500+ user companies, where we offer tailored managed IT support, covering server & VMs, desktop, network, security, mobile and remote facilities to keep you connected to your business 24/7. Premier IT Solutions proactively manage and monitor simple and complex IT infrastructure environments and IT outsourcing coupled with a 24/7 remote help desk service, available to our clients.
Responsibilities:
- Providing end-user, desktop support
- Supporting and maintaining MS server/desktops/laptops
- Supporting and maintaining Office 365 solutions
- Escalating IT issues within the team where necessary
- Setting up and configuring new laptops and desktops
- Installing authorised software to laptops and desktops
- Troubleshooting desktop and system problems, diagnosing and solving hardware/software incidents/problems
- Incident management
- Provide exceptional service support to the business
- Work to SLA thresholds for incidents, requests and problems
Desirable skills:
- Excellent communication skills and a strong communicator at all levels including at senior business level
- Has excellent attention to detail
- Remains calm and clear headed under pressure
- Excellent organisational and prioritisation skills
- Proactive approach to work and to continuous improvement
- Works within the team and assists others, where required, to achieve a common goal
- Listens to and is open to ideas and suggestions from others
- Uses initiative to ensure that high importance deadlines and SLAs are met
- Takes every opportunity to go the extra mile for the company
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 9am - 5.30pm
Benefits:
- Remote working
- Regular team outings
- Pension
- Employee benefits scheme
Future prospects: Possibility of full time employment.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Apprentice employer: QA
Contact Detail:
QA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that IT Apprentice role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Show off your problem-solving skills and how you can stay calm under pressure – just like they want in their team!
✨Tip Number 3
Don’t forget to showcase your passion for technology! Share any personal projects or experiences that demonstrate your proactive approach and attention to detail. Employers love seeing candidates who go the extra mile.
✨Tip Number 4
Apply through our website for the best chance at getting noticed. We’re always on the lookout for enthusiastic candidates who are ready to learn and grow with us at Premier IT Solutions!
We think you need these skills to ace IT Apprentice
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the IT Apprentice role. We want to see how you can contribute to our team at Premier IT Solutions!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your ability to convey ideas clearly. Use examples from your past experiences where you’ve successfully communicated with others.
Be Detail-Oriented: Attention to detail is crucial in IT. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at QA
✨Know Your Tech Basics
Make sure you brush up on your knowledge of IT fundamentals, especially around desktop support and Office 365. Being able to discuss these topics confidently will show that you're ready to dive into the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice explaining technical concepts in simple terms. This will demonstrate your ability to connect with both technical and non-technical team members.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting skills. Think of examples where you've diagnosed and solved issues, and be ready to walk through your thought process during the interview.
✨Demonstrate Your Proactive Attitude
Employers love candidates who take initiative. Be prepared to share instances where you've gone the extra mile or suggested improvements in previous roles or projects. This shows you're not just a follower but a valuable team player.